Front Desk Agent II - WorldMark New Braunfels Resort

Wyndham Hotels & Resorts • New Braunfels, TX

5h

About The Position

The Front Desk Agent II serves as a Guest Services Associate, welcoming guests and providing service throughout their stay, from registration through checkout. The role includes sharing information about the resort and nearby attractions, providing room-rate quotes, and confirming reservations. The agent also processes and balances payments, completes cashiering responsibilities, verifies guest folios, and responds to guest questions and concerns.

Requirements

• Maintain a professional appearance and a positive, can-do attitude.
• Excellent communication skills, including the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash-handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests and provide warm, friendly service.
• Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions according to established procedures.
• Balance cash receipts, perform bucket checks, and handle other cashiering and money-handling responsibilities.
• Complete checkout procedures and verify that guest folios show the correct charges and credits.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room-rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, depending on position
• Parental leave, depending on position
• Holidays, depending on position
• Paid volunteer time through Wish day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed