Housekeeping Supervisor/Inspector - Legacy Golf Resort, South Mountain, Phoenix, AZ

MasterCorp, Inc. • Phoenix, AZ

21h • Onsite

About The Position

MasterCorp, Inc. is hiring a Housekeeping Supervisor/Inspector at Legacy Golf Resort in Phoenix, Arizona. The position oversees housekeeping staff to ensure cleaning quality and timeliness standards are consistently met and that the company’s mission and values are followed. The supervisor assigns duties, supports training, inspects units, and helps ensure rooms are cleaned effectively and efficiently.

The role may include preparing rooms for housekeepers or cleaning rooms during busy periods. It also involves reporting maintenance issues, checking furnishings and carpets for stains or damage, preparing units for occupancy, maintaining supplies and storage areas, and assisting with linen and inventory counts. The supervisor supports safe working conditions, timely room turnover, guest service, and positive relationships with guests and owners. Resort operations travel is rare, at approximately 5% quarterly; task-force travel is frequent and based on business needs. The role may require irregular hours and other duties related to contracted site services.

Requirements

• High school diploma or an equivalent combination of education and work experience.
• Passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Willingness to work irregular hours.
• Ability to perform the position’s physical functions, with reasonable accommodations where applicable.

Responsibilities

• Develop and maintain a high standard of excellence among staff.
• Assign duties to housekeeping personnel.
• Prepare rooms for housekeepers and clean rooms using MasterCorp’s seven-step cleaning process during busy or peak periods, as needed.
• Assist with training existing staff and new recruits.
• Report unit maintenance issues according to company procedure.
• Examine carpets, drapes, and furniture for stains, damage, or wear and report issues as needed.
• Inspect and prepare clean units, reporting them as vacant and ready.
• Inspect units and complete the required number of report cards each week.
• Replace kitchen inventory and supplies as needed.
• Help keep storage closets clean and organized.
• Report lost and found items to the Executive Housekeeper.
• Help ensure a safe working environment at each site and office.
• Perform duties related to site operations as directed by the Executive Housekeeper.
• Ensure housekeeping staff work with urgency so units are turned on time.
• Be prompt with assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Perform inventory and linen supply tasks, including assisting with linen inventories as directed.
• Help ensure direct reports use their time efficiently.
• Assist in resolving guest complaints promptly.
• Cultivate positive customer relations and assist resort guests and owners.
• Maintain knowledge of the resort.
• Perform other duties and tasks assigned in conjunction with services contracted with the client.

Benefits

• Starting pay of $18 per hour.
• Potential refer-a-friend bonus.
• Paid training.
• Medical, vision, and dental benefits.
• Paid time off.
• Opportunities for growth and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED