Housekeeping Office Coordinator - The Sanctuary

Kiawah Island Golf Resort • Kiawah Island, SC

9d • Onsite

About The Position

Housekeeping Office Coordinators direct and ensure completion of Sanctuary Housekeeping tasks assigned to room attendants and house persons while maintaining the highest standards of cleanliness. The role uses a radio system and RGuest Service on a tablet to manage requests, communicate information, and receive updates from other departments. The coordinator may begin the day in an office environment and switch to assisting with room inspections, while also answering office calls and supporting the PM Housekeeping Manager with office-related tasks. The position requires on-site work.

Requirements

• Minimum age of 18.
• Team-oriented mentality.
• Highly organized, responsible, and detail-oriented.
• Excellent communication skills.
• Basic knowledge of resort activities.
• Strong understanding of room cleanliness and inspection processes.
• Ability to lift at least 20 pounds across short-to-medium distances.
• Must be able to work on site.

Responsibilities

• Direct and ensure completion of housekeeping tasks assigned to room attendants and house persons.
• Use the radio system and RGuest Service via a tablet to accept requests, pass information to room attendants, and receive updates from other departments.
• Maintain basic knowledge of resort activities and use information provided during Pre-Shift to support timely responses to customer needs.
• Follow directions and perform tasks with attention to detail, speed, accuracy, and follow-through.
• Immediately report faulty equipment, linen shortages, maintenance needs, safety hazards, and other problems to the manager on duty.
• Restock work areas for the next shift, as assigned.
• Assist with office duties, including becoming familiar with Agilysys and RGuest operating systems.
• Switch between office work and assisting with room inspections as needed.
• Answer office calls professionally and assist the PM Housekeeping Manager on duty with office-related tasks and assignments.
• Apply a strong understanding of room cleanliness and inspection processes and respond quickly to situations.
• Perform other duties as assigned.

Benefits

• Exclusive discounts at the Hotel & Villas, five golf courses, spa, restaurants, recreation, and retail shops.
• Employee meal program.
• Employee trainings and appreciation events throughout the year.
• Recognition awards, incentive events, and peer-to-peer recognition.
• Leadership and career development.
• Bi-annual wellness fair.
• Free parking.
• Medical, dental, and vision insurance; short- and long-term disability; life insurance; and vacation pay for full-time employees after 60 days of employment.
• 401(k), available after 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed