Housekeeping Office Coordinator - The Sanctuary
About The Position
Housekeeping Office Coordinators direct and ensure completion of Sanctuary Housekeeping tasks assigned to room attendants and house persons while maintaining the highest standards of cleanliness. The position combines office coordination with assisting in room inspections. Coordinators use radio and tablet systems to communicate requests, updates, and information among room attendants and other departments, and help address customer needs promptly. They also perform office duties, answer calls professionally, and assist the PM Housekeeping Manager with office-related tasks and assignments. The role requires familiarity with Agilysys and RGuest operating systems, knowledge of the room cleanliness and inspection process, attention to detail, and the ability to respond quickly. The position is on site and requires lifting at least 20 pounds across short-to-medium distances.
Requirements
- Must be at least 18 years of age.
- Team-oriented mentality.
- Highly organized, responsible, and detail-oriented.
- Excellent communication skills.
- Basic knowledge of resort activities.
- Ability to follow directions and complete tasks with attention to detail, speed, accuracy, and follow-through.
- Ability to become familiar with Agilysys and RGuest operating systems.
- Strong understanding of room cleanliness and the inspection process.
- Ability to think quickly.
- Ability to lift at least 20 pounds across short-to-medium distances.
- Must be able to work on site.
Responsibilities
- Direct and ensure completion of Sanctuary Housekeeping tasks assigned to room attendants and house persons while maintaining high cleanliness standards.
- Use the radio system and RGuest Service on a tablet to accept requests and communicate information to room attendants and updates from other departments.
- Use knowledge of resort activities and information from the morning pre-shift to help ensure customer needs are addressed promptly.
- Follow directions and perform tasks with attention to detail, speed, accuracy, and follow-through.
- Immediately report faulty equipment, linen shortages, maintenance needs, safety hazards, and other problems to the manager on duty.
- Restock work areas for the next shift as assigned.
- Perform office duties, including becoming familiar with Agilysys and RGuest operating systems.
- Switch between office work and assisting with room inspections.
- Answer office calls professionally and assist the PM Housekeeping Manager on duty with office-related tasks and assignments.
- Apply a strong understanding of room cleanliness and the inspection process, and respond quickly to situations.
- Perform other duties as assigned.
Benefits
- Exclusive discounts at the Hotel and Villas, five golf courses, spa, restaurants, recreation facilities, and retail shops.
- Employee meal program.
- Employee training and appreciation events throughout the year.
- Recognition awards and incentive events.
- Peer-to-peer recognition.
- Leadership and career development.
- Bi-annual wellness fair.
- Free parking.
- Medical, dental, vision, short-term and long-term disability, life insurance, and vacation pay available to full-time employees after 60 days of employment.
- 401(k) available after 30 days of employment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
