Group Transportation Coordinator - The Sanctuary

Kiawah Resort • Kiawah Island, SC

8d • Onsite

About The Position

The Group Transportation Coordinator assists with coordinating guest pickups and arrivals for Kiawah Island Golf Resort and The Sanctuary Hotel. The role dispatches vehicles and drivers, monitors flight arrivals, communicates updates and changes to meeting planners and greeters, and helps welcome group guests at Charleston International Airport and local private airports. It also supports transportation data entry, transfer routing and assignment, invoicing, departure notices, and coordination of larger group transfers.

The position may also provide business center and general secretarial services, including typing, faxing, photocopying, presentations, shipping and packaging, meeting support, and computer-generated reports. The coordinator is expected to deliver friendly, high-quality guest service, manage competing tasks, prioritize changing needs, and uphold resort policies and values. The role is on site and requires physical assistance with luggage, including lifting and carrying at least 50 pounds.

Shifts are 8:30 a.m.–5:00 p.m. and 2:00 p.m.–10:30 p.m. The stated pay rate is $19.00 per hour.

Requirements

• High school diploma or equivalent GED.
• Excellent verbal and written communication skills in English.
• Ability to handle confidential information.
• Ability to work independently and as part of a team.
• Ability to remain calm in stressful or hurried environments.
• Must pass a background check.
• Valid driver's license and clean driving record.
• Proficiency with Windows-based computer programs, including PowerPoint, MS Word, MS Excel, and MS Outlook.
• Minimum typing speed of 45–50 words per minute.
• Flexible scheduling and availability, including weekends and holidays.
• Ability to lift and carry at least 50 pounds across short-to-medium distances and assist with luggage throughout an eight-hour shift.
• Ability to sit or stand for most of the shift while reaching, bending, and stooping.
• Ability to work on site in a fast-paced, intense environment, sometimes in extreme heat and stress.

Nice To Haves

• Two to three years of office administration experience preferred.
• Guest service experience in a luxury hotel or resort setting preferred, but not required.

Responsibilities

• Dispatch vehicles and drivers, confirming airport signage and requested vehicle types.
• Provide flight arrival updates and take confirmation calls from drivers after they have greeted guests.
• Communicate changes, cancellations, major flight delays, and luggage issues to meeting planners and, when applicable, greeters by email, text, and phone.
• Assist the Group Transportation Specialist with entering group transportation arrival and departure information according to established guidelines.
• Greet group guests at Charleston International Airport and local private airports; confirm drivers and vehicles are present, assist with luggage, and escort guests to vehicles.
• Enter airport manifests and individual guest reservations into the Transportation Computer System.
• Use the Transportation Computer System to route, assign, and dispatch transfers; monitor arriving flights; and produce invoices and departure notices.
• Maintain phone and email correspondence with meeting planners regarding changes, additions, and cancellations, with coverage shared with the Transportation Manager.
• Verbally confirm scheduled transfers, vehicles, driver names, and greeters with transportation companies the afternoon before trips, sharing this duty with the Transportation Manager.
• Coordinate departure transportation for The Sanctuary and Kiawah Villa Registration on heavy departure days and times, sharing this duty with the Transportation Manager.
• Coordinate large transfers to downtown Charleston and other locations, primarily involving vans, mini coaches, and motor coaches, sharing this duty with the Transportation Manager.
• Provide business center services such as typing, faxing, photocopying, presentations, shipping and packaging, meeting support, computer-generated reports, and general secretarial services.
• Operate standard office and print production equipment and provide clear directions and recommendations about resort activities, services, and the local Charleston area.
• Uphold resort core values, policies, and procedures, and perform other duties as assigned.

Benefits

• Exclusive discounts at the hotel and villas, five golf courses, spa, restaurants, recreation, and retail shops.
• Employee meal program.
• Employee trainings and appreciation events throughout the year.
• Recognition awards, incentive events, and peer-to-peer recognition.
• Leadership and career development.
• Bi-annual wellness fair.
• Free parking.
• Medical, dental, vision, short-term and long-term disability, life insurance, and vacation pay for full-time employees after 60 days of employment.
• 401(k) available after 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED