Group Transportation Coordinator - The Sanctuary

Kiawah Island Golf Resort • Kiawah Island, SC

8d • Onsite

About The Position

The Group Transportation Coordinator assists with coordinating guest pickups and arrivals, dispatching vehicles and drivers, greeting group guests at Charleston International Airport and local private airports, and managing transportation information and communications. The role also supports business center operations and provides resort and local-area information to guests. It requires attention to detail, a welcoming demeanor, strong time management, and the ability to work independently and as part of a team in a fast-paced environment. The position is onsite and includes shifts from 8:30 a.m. to 5:00 p.m. and 2:00 p.m. to 10:30 p.m. The stated rate is $20.00 per hour.

Requirements

• High school diploma or equivalent GED.
• Must be flexible with scheduling and availability, including holidays and weekends.
• Ability to handle confidential information.
• Ability to work independently and in a team environment.
• Excellent verbal and written communication skills in English.
• Ability to remain calm in stressful or hurried situations.
• Must pass a background check.
• Valid driver's license and clean driving record.
• Proficiency with Windows-based computer programs, including PowerPoint, MS Word, MS Excel, and MS Outlook.
• Typing speed of 45–50 words per minute.
• Ability to lift and carry at least 50 pounds across short-to-medium distances.
• Ability to assist with transporting luggage over an eight-hour shift.
• Ability to sit or stand for most of the shift while reaching, bending, and stooping.
• Must be able to work onsite and in a fast-paced, intense environment, sometimes in extreme heat and stress.

Nice To Haves

• Two to three years of office administration experience preferred.
• Guest service experience in a luxury hotel or resort setting preferred, but not required.

Responsibilities

• Dispatch vehicles and drivers, confirming airport signage and requested vehicle types and providing flight-arrival updates as needed.
• Take confirmation calls from drivers after they have greeted guests and before beginning transfers.
• Communicate with meeting planners and, when applicable, greeters about changes, cancellations, flight delays, and luggage issues by email, text, and phone.
• Assist the Group Transportation Specialist with entering group transportation arrival and departure information according to established guidelines.
• Welcome and greet group guests at Charleston International Airport and local private airports; confirm drivers and vehicles are present and assist with luggage and escorting guests to vehicles.
• Enter airport manifests and individual guest reservations into the Transportation Computer System.
• Use the Transportation Computer System to route, assign, and dispatch transfers; monitor arriving flights; and produce invoices and departure notices.
• Maintain phone and email correspondence with meeting planners regarding changes, additions, and cancellations. This 24/7 coverage is shared with the Transportation Manager.
• Confirm scheduled transfers, vehicles, driver names, and greeters with transportation companies the afternoon before trips. This duty is shared with the Transportation Manager.
• Coordinate departure transportation for The Sanctuary and Kiawah Villa Registration on heavy departure days and times, sharing the duty with the Transportation Manager.
• Coordinate large transfers into Downtown Charleston and other locations, primarily involving vans, mini coaches, and motor coaches, sharing the duty with the Transportation Manager.
• Provide business center services as requested, including typing, faxing, photocopying, business presentations, shipping and packaging, meeting support, computer-generated reports, and general secretarial services.
• Operate standard office and print production equipment.
• Provide clear directions and recommend resort activities, services, and information about the local Charleston area.
• Manage multiple tasks, plan and prioritize according to changing hotel needs, and deliver quality work.
• Uphold resort core values, policies, and procedures, and perform other duties as assigned.

Benefits

• Exclusive discounts at the Hotel & Villas, five golf courses, spa, restaurants, recreation, and retail shops.
• Employee Meal Program.
• Employee trainings and appreciation events throughout the year.
• Recognition awards and incentive events, including peer-to-peer recognition.
• Leadership and career development.
• Bi-annual Wellness Fair.
• Free parking.
• Medical, dental, vision, short-term and long-term disability, life insurance, and vacation pay for full-time employees after 60 days of employment.
• 401(k) available after 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED