Housekeeping Office Coordinator

Marriott•New Orleans, LA

About The Position

The Housekeeping Office Coordinator supports Housekeeping management with daily activities and coordinates work among Housekeeping, Engineering, Front Office, and Laundry. The role tracks room status and cleaning priorities, prepares staff room assignments, manages Do Not Disturb room information, resolves room-status discrepancies with the Front Desk, and completes required paperwork. The coordinator follows company and safety procedures, reports maintenance and safety issues, completes required safety training, and maintains a clean and professional appearance while protecting confidential information and company assets. The position also involves welcoming guests, addressing their service needs, meeting quality standards, building positive working relationships, communicating professionally, preparing accurate documents, and using computers to access work-related information. Other reasonable duties may be assigned by supervisors.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No supervisory experience is required.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Run sold-room reports, verify room status, identify discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.
Assist Housekeeping management with daily activities.
Coordinate efforts among Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve room-status discrepancies with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update the list of Do Not Disturb rooms.
Ensure vacant dirty rooms are cleaned by the necessary time; assign rush rooms and rooms previously on the Do Not Disturb list.
Complete required Housekeeping paperwork.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to other employees' concerns.
Communicate clearly and professionally, prepare and review written documents accurately and completely, and use computers to enter and locate work-related information.
Perform other reasonable job duties as requested by supervisors.