Housekeeping Coordinator- Housekeeping

Trump International Hotel and Tower Chicago•Chicago, IL

5d•$24 - $28•Onsite

About The Position

The Housekeeping Coordinator provides organization, instruction, and guidance to Housekeeping staff, ensuring daily objectives are completed while maintaining Five Star Service standards for cleanliness and guest satisfaction. The role assigns and delegates room and cleaning work, recruits and trains team members, monitors performance through room inspections, and provides coaching and counseling. The coordinator also plans and conducts staff meetings and attends operational meetings to share relevant information. Supportive duties may include participating in the Lobby Greeter and Manager on Duty programs, including weekend stays and hotel-wide monitoring; helping housekeeping staff obtain supplies and tools; monitoring compliance with hazardous-chemical procedures and the Hazcom program; responding to guest requests; and performing other duties as requested. The position requires occasional travel and may require personal protective equipment when work presents a health or safety risk. The hotel provides required PPE and training. The role requires a high school diploma or equivalent and at least three years of supervisory or management experience in hotel housekeeping. A college degree with a Hospitality emphasis is preferred. The coordinator must have knowledge of sanitation and relevant chemicals, basic mathematical and computer skills, supervisory ability, sound judgment, communication skills in English, and the ability to organize and prioritize work. Additional language ability is strongly preferred. Employees must maintain a neat, clean, and well-groomed appearance.

Requirements

High school graduate or equivalent.
At least 3 years of supervisory or management experience in hotel housekeeping.
Knowledge of basic sanitation requirements and controls, and applications of relevant chemicals.
Basic mathematical skills for moderately complex calculations used in financial reporting.
Supervisory skills.
Ability to deal effectively with associates, vendors, and contractors.
Ability to coordinate and cooperate with other departments regarding Housekeeping services and activities.
Ability to access and accurately input information using a moderately complex computer system.
Ability to exercise independent judgment.
Ability to communicate effectively and pleasantly in English with guests and staff.
Ability to read and write basic English to complete reports and understand instructions and information.
Ability to organize and prioritize work to meet deadlines.
Ability to maintain a neat, clean, and well-groomed appearance.
Ability to use and care for assigned personal protective equipment and report defective, damaged, or lost PPE, or ill-fitting equipment.

Nice To Haves

College degree with an emphasis in Hospitality.
Experience at a Forbes-rated hotel.
Additional language ability.

Responsibilities

Distribute and delegate room and cleaning assignments to Housekeeping team members.
Interview, select, and train Housekeeping team members in proper work procedures and techniques.
Supervise and monitor team members’ performance by conducting room inspections.
Coach and counsel team members and conduct performance reviews when needed.
Plan and conduct staff meetings to support open communication among team members.
Attend operational meetings to obtain and disseminate relevant information.
Participate in the Lobby Greeter and Manager on Duty programs, including weekend stays, hotel-wide monitoring, and troubleshooting.
Assist room attendants and house persons in obtaining supplies and tools needed for daily tasks.
Monitor proper use of hazardous chemicals and compliance with the Hazcom program.
Expedite guest requests.
Perform other duties as requested.