Housekeeping Coordinator

Auberge Collection•Dallas, TX

21h

About The Position

The Housekeeping Coordinator provides administrative and communication support to the hotel’s housekeeping department while overseeing daily housekeeping operations. The role manages room-status information, staff assignments, guest requests, supply needs, and communication with other departments, and ensures guest rooms and public areas meet established cleanliness and presentation standards. The coordinator provides direction and support to housekeeping staff, monitors work quality and performance, and helps ensure work is completed efficiently, safely, and in accordance with hotel policies. The position also supports timely room turnover and a consistent, positive guest experience.

Requirements

High school diploma or equivalent preferred.
Previous administrative, coordination, or customer-service experience; hotel experience preferred.
Proficiency with email, office software, and accurate data entry.
Strong communication, organization, prioritization, and follow-up skills.
Excellent attention to detail.
Flexibility to work shifts, weekends, and holidays as required by hotel operations.
Ability to remain professional in a fast-paced environment with interruptions and deadlines.
Ability to effectively train, coach, and motivate team members.

Nice To Haves

Familiarity with property-management or housekeeping systems.
Knowledge of cleaning procedures, safety standards, and hotel operations.
Hotel experience.

Responsibilities

Answer and direct phone calls, emails, radio calls, and in-person inquiries.
Communicate room-status changes and service requests among housekeeping, the Front Desk, maintenance, and other departments.
Enter and update room, guest-request, and operational information in hotel systems.
Record and follow up on guest requests, maintenance issues, room discrepancies, and lost-and-found items.
Prepare daily work assignments, checklists, schedules, reports, and department notices.
Assist with shift documentation, training records, and internal communications.
Coordinate requests for housekeeping supplies, amenities, uniforms, and equipment.
Maintain organized department files and protect confidential guest and employee information.
Escalate urgent requests, service delays, safety concerns, and unresolved issues to the appropriate supervisor.
Provide courteous, professional service to guests and hotel employees, and follow hotel privacy, health, safety, and other workplace policies.
Assign housekeeping staff to room sections, set priorities, and monitor progress to ensure assignments are completed efficiently and to hotel standards.
Coach, guide, and provide performance feedback to housekeeping team members to reinforce productivity, quality, and proper cleaning procedures.
Ensure adherence to housekeeping procedures and safety protocols, including the proper handling and use of cleaning chemicals, equipment, and protective materials.
Coordinate daily room-status updates with the Front Desk, including clean, dirty, out-of-order, and inspected rooms.
Assist in planning staffing levels and distributing workloads according to occupancy, arrivals, departures, and operational priorities; adjust assignments as needed during the shift.
Address housekeeping-related guest requests, service needs, and complaints promptly and professionally, following through to resolution.
Oversee preparation of rooms for notable guest arrivals and ensure elevated service and presentation standards.
Identify, document, and report maintenance issues, safety hazards, and operational deficiencies; coordinate timely resolution with Engineering or other departments.
Maintain accurate documentation of inspections, room assignments, discrepancies, and daily activities.
Lead by example through professional conduct, attention to detail, and commitment to cleanliness, efficiency, and guest satisfaction.