Housekeeping Coordinator

Marriott•Birmingham, AL

About The Position

The Housekeeping Coordinator supports Housekeeping management with daily activities and coordinates work among Housekeeping, Engineering, Front Office, and Laundry. The role monitors room status, prioritizes cleaning, distributes room assignments, tracks Do Not Disturb rooms, and ensures rooms are cleaned in time for guest needs. The coordinator also resolves room-status discrepancies with the Front Desk and completes required paperwork. The role requires following company, safety, and security policies; reporting maintenance and safety issues; maintaining a clean, professional appearance; protecting confidential information and company assets; and delivering courteous guest service. The coordinator helps maintain quality standards, supports positive working relationships, communicates clearly, prepares and reviews written documents, and uses computers to access work-related information. Other reasonable duties may be requested by supervisors.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent is preferred.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to use computers to enter and locate work-related information.
Ability to communicate clearly and professionally and prepare and review written documents accurately and completely.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Run sold room reports, verify room status, identify discrepant rooms, prioritize room cleaning, and update departing guest room status.
Assist Housekeeping management with daily activities.
Coordinate efforts among Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve room-status discrepancies with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update the list of Do Not Disturb rooms.
Ensure vacant dirty rooms are cleaned by the required time and assign rush rooms and rooms previously listed as Do Not Disturb.
Complete required Housekeeping paperwork.
Follow company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to other employees' concerns.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Perform other reasonable job duties as requested by supervisors.