Housekeeping Coordinator

Auberge Collection•Dallas, TX

About The Position

The Housekeeping Coordinator provides administrative and communication support to the hotel’s housekeeping department while overseeing daily housekeeping operations. The role coordinates room-status information, staff assignments, guest requests, supply needs, and communication with other departments. It also directly supervises, guides, and supports housekeeping staff to ensure work is completed efficiently, safely, and in accordance with hotel policies and cleanliness and presentation standards. The coordinator helps maintain quality standards, support team performance, and deliver a consistent positive guest experience. The position handles communications and records, prepares assignments and department documentation, coordinates supplies and equipment, and follows up on guest requests, maintenance issues, room discrepancies, and lost-and-found items. It assigns and monitors housekeeping work, coordinates room-status updates with the Front Desk, adjusts workload according to operational needs, coaches team members, responds to housekeeping-related guest concerns, and ensures rooms for notable guest arrivals meet elevated presentation standards. The role also documents inspections and operational issues and coordinates their resolution with Engineering or other departments.

Requirements

High school diploma or equivalent preferred.
Previous administrative, coordination, or customer-service experience; hotel experience is preferred.
Proficiency with email, office software, and accurate data entry.
Strong communication, organization, prioritization, and follow-up skills.
Excellent attention to detail.
Flexibility to work shifts, weekends, and holidays as required by hotel operations.
Ability to work professionally in a fast-paced, interruption- and deadline-driven environment.
Ability to effectively train, coach, and motivate team members.

Nice To Haves

Hotel experience.
Familiarity with property-management or housekeeping systems.
Knowledge of cleaning procedures, safety standards, and hotel operations.
High school diploma or equivalent.

Responsibilities

Answer and direct phone calls, emails, radio calls, and in-person inquiries.
Communicate room-status changes and service requests among housekeeping, the Front Desk, maintenance, and other departments.
Enter and update room, guest-request, and operational information in hotel systems.
Record and follow up on guest requests, maintenance issues, room discrepancies, and lost-and-found items.
Prepare daily work assignments, checklists, schedules, reports, department notices, shift documentation, training records, and internal communications.
Coordinate requests for housekeeping supplies, amenities, uniforms, and equipment.
Maintain organized department files and protect confidential guest and employee information.
Escalate urgent requests, service delays, safety concerns, and unresolved issues to the appropriate supervisor.
Provide courteous, professional service to guests and hotel employees.
Follow hotel policies, privacy procedures, and workplace health and safety requirements.
Assign room sections, set priorities, direct housekeeping staff, and monitor progress to ensure cleaning assignments are completed efficiently and to hotel standards.
Coach, guide, and provide performance feedback to housekeeping team members on productivity, quality expectations, and cleaning procedures.
Ensure adherence to housekeeping policies, procedures, and safety protocols, including proper handling and use of cleaning chemicals, equipment, and protective materials.
Coordinate daily room-status updates with the Front Desk, including clean, dirty, out-of-order, and inspected rooms.
Assist in planning staffing levels and workload distribution based on occupancy, arrivals, departures, and operational priorities; adjust assignments as needed during the shift.
Address housekeeping-related guest requests, service needs, and complaints promptly and professionally, following up to resolution and guest satisfaction.
Oversee preparation of rooms designated for notable guest arrivals to meet elevated service and presentation standards.
Identify, document, and report maintenance issues, safety hazards, and operational deficiencies, and coordinate timely resolution with Engineering or other departments.
Maintain accurate documentation of inspections, room assignments, discrepancies, and daily activities.
Lead by example through professional conduct, attention to detail, and commitment to cleanliness, efficiency, and guest satisfaction.