Housekeeping Office Coordinator

Avion Hospitality Employee Services LLC•Kansas City, MO

About The Position

The Housekeeping Office Coordinator performs basic administrative functions in the Housekeeping department and helps ensure efficient operations in accordance with Avion standards. The role involves communicating with guests and employees in a courteous, service-oriented manner and following hotel policies, procedures, and safety standards. The coordinator handles department communications and records, including answering incoming calls, organizing files, maintaining purchase-order records, processing log sheets, and dispatching work orders and guest requests through hotel systems. Other duties include ordering supplies, delivering requested items to guest rooms, distributing department boards and tasks, participating in inventories, and attending meetings and taking minutes as needed. The position requires access to back-of-house areas and sensitive hotel information, and may involve access to master keys, guestrooms, storage areas, and secured filing cabinets. The coordinator may occasionally interact with guests or colleagues without supervision and is expected to exercise sound judgment, trustworthiness, and responsibility. Scheduling varies with hotel needs and may include weekends and holidays based on business demands.

Requirements

High school diploma or equivalent required.
Ability to type 55 words per minute.
Proficiency with Microsoft operating systems, GXP, and other hotel systems.
Ability to convey information and ideas clearly.
Ability to quickly and accurately evaluate and select among alternative courses of action.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity.
Effectiveness in anticipating, preventing, identifying, and solving workplace problems.
Ability to assimilate complex information and data from disparate sources and adapt it to specific needs.
Ability to listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
Ability to work with and understand financial information and data, and perform basic arithmetic functions.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Provide attentive, friendly, courteous, and service-oriented interactions with guests and employees.
Maintain regular attendance in accordance with scheduling and Avion standards.
Maintain personal appearance and grooming in compliance with the Avion dress code and wear a name tag while working.
Comply with Avion standards, regulations, policies, and house rules.
Answer incoming telephone calls.
Keep files updated and organized.
Order materials and supplies as necessary.
Deliver hotel items to guest rooms in response to guest requests.
Collect and distribute department boards and tasks as requested by Housekeeping Leaders.
Log and maintain purchase-order records.
Dispatch work orders and guest requests using appropriate hotel systems.
Process and file log sheets.
Participate in department inventories.
Attend meetings and take minutes as required.
Ensure Associates are attentive, friendly, helpful, and courteous to guests, managers, and fellow Associates.
Perform other duties as required.
Maintain trust and responsibility when accessing back-of-house areas, sensitive information, master keys, guestrooms, storage, and secured filing cabinets.