Westin Bonaventure - Housekeeping Office Coordinator

Aimbridge Hospitality•Los Angeles, CA

7h•Onsite

About The Position

Position is for a Housekeeping Utility Runner: Utility Runner Primary Focus: Rapid response and guest-service logistics. Key Responsibilities: Delivering requested items to guest rooms (extra pillows, cribs, towels). Delivering clean linen bundles to Room Attendant carts. Acting as the communication link between the dispatcher to housekeeping staff Replace guest room amenity, such as shower liner, duvet cover. Performs all basic administrative functions in the Housekeeping department and responsible for ensuring the efficient operation in accordance with Aimbridge Hospitality standards.

Requirements

High School diploma or equivalent required.
Ability to type 55 wpm
Proficient with Microsoft operating systems, OnQ and Sales Pro Enterprise
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.

Nice To Haves

College course work in related field helpful.
Experience in a hotel or a related field preferred.

Responsibilities

Delivering requested items to guest rooms (extra pillows, cribs, towels).
Delivering clean linen bundles to Room Attendant carts.
Acting as the communication link between the dispatcher to housekeeping staff
Replace guest room amenity, such as shower liner, duvet cover.
Performs all basic administrative functions in the Housekeeping department and responsible for ensuring the efficient operation in accordance with Aimbridge Hospitality standards.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards).
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Be familiar with all Aimbridge Hospitality policies and house rules.
Answer all incoming telephone calls.
Keep all files updated and organized.
Order materials and supplies as necessary.
Collect and distribute department mail.
Type purchase orders.
Log and maintain records of purchase orders.
Dispatch work orders.
Process and file all log sheets.
Participate in all department inventories.
Participate in departmental payroll processing.
Attend meetings as necessary and take minutes as required.
Ensure Associates are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates.
Any other duties as required.
Access to back of house areas of the hotel and sensitive information
Interact and occasionally have unsupervised contact with guests and/or colleagues
Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
Drive safely on behalf of the company for business reasons
Maintain a high level of trust and responsibility
Represent the company with certain level of reputation and good character as well as exercise sound judgement