Housekeeping Manager- Hyatt Centric Wall Street Hotel

Blue Sky Hospitality Solutions•New York, NY

1d•Onsite

About The Position

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Requirements

2+ years supervisory experience, with at least 3 years in housekeeping management.
High School Diploma or equivalent required, bachelor’s degree preferred.
Experience managing in-house operated laundry operations.
Advanced knowledge of brand’s reward program.
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Willingness to “pitch-in” and help co-workers with their job duties and be a team player- close shift with all task completed.
Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
Operate department pursuant to OSHA requirements and guidelines.
Able to establish and maintain effective working relationships with associates and customers.
Able to make sound business decisions and take action quickly based on previous experience and good judgment.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Command of the English language both written and verbal.
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Comply with attendance rules and be available to work on a regular basis.

Nice To Haves

bachelor’s degree preferred

Responsibilities

Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
Maintain lost and found logs and storage. Follow up with guest email on this regards promptly.
Maintain hotel par levels of inventory by conduct periodic inventory of guest supplies, small equipment and linen as required.
Act as Manager on Duty per schedule. & be punctual.
Ensure departure / checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Implement company and franchise programs.
Prepare forecasts and reports and assist in the development of the room’s budget.
Monitor and maintain the front office systems and equipment to ensure their optimum performance.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.
Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
Ensure all Housekeeping Quality Standards are complied with and are consistently applied.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Develop strong relations with the Front Office team to discuss and implement sell out strategies to continually improve occupancy levels and revenues.
Perform any other job related duties as assigned.