Hotel Housekeeping Manager

Kinseth Hospitality Companies•Beaver Dam, WI

About The Position

The Hotel Housekeeping Manager directs the hotel’s housekeeping program to maintain clean, orderly, and attractive property conditions. The manager oversees daily housekeeping and laundry operations, establishes work standards and procedures, plans schedules within labor guidelines, monitors supply and chemical use, inspects guest rooms and the property, and helps ensure guest satisfaction. The role may involve assisting with guest-room cleaning or laundry when needed and coordinating room inventory status with the Front Desk. The manager supervises 10–30 housekeeping employees and handles hiring, training, work assignments, performance reviews, recognition and discipline, and resolution of complaints and problems. The position also inventories and purchases supplies and equipment within purchasing guidelines and budget, and makes recommendations to management regarding property repairs, painting, furnishings, equipment placement, and space use. The job requires regular standing and walking; frequent hand use and bending, kneeling, crouching, or twisting; and occasionally sitting, reaching, climbing or balancing, and pushing, pulling, or lifting over 10 pounds. The employee frequently lifts or moves up to 25 pounds and occasionally up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Previous housekeeping management experience, preferably in a hotel.
Strong leadership, organizational, and communication skills.
Excellent attention to detail and commitment to cleanliness.
Ability to train, motivate, and manage a housekeeping team.
Strong problem-solving and time-management skills.
Ability to meet the stated physical demands, including frequently lifting or moving up to 25 pounds and occasionally up to 50 pounds.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Establish standards and procedures for housekeeping and laundry work, including safety, chemical use, cleaning, and storage.
Plan work schedules to provide adequate service while staying within budgeted labor guidelines.
Monitor chemical systems and usage in laundry and cleaning procedures to control costs.
Inspect guest rooms daily and assist with room cleaning or laundry when needed.
Ensure proper storage and security of housekeeping room keys.
Communicate regularly with the Front Desk about room inventory status.
Respond promptly to guest questions, concerns, or problems to support guest satisfaction.
Inspect and evaluate the physical condition of the property, including carpets, drapes, and furniture.
Plan carpet shampooing, mattress rotation, and seasonal extensive cleaning.
Submit recommendations to management for painting, repairs, furnishings, equipment relocation, and space reallocation.
Inventory and purchase supplies and equipment according to purchasing guidelines and budget.
Investigate improved cleaning instruments and methods.
Follow company and property policies and standards, including dress code, safety, performance, professional conduct, and scheduled attendance.
Supervise housekeeping employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.