Hotel Housekeeping Manager

Kinseth Hospitality Companies•Houston, TX

About The Position

The Hotel Housekeeping Manager directs the hotel's housekeeping program to ensure the property is clean, orderly, and attractive. The manager performs duties personally or delegates them to departmental staff and oversees housekeeping and laundry operations, service standards, schedules, supplies, property condition, and guest satisfaction. The role directly supervises 10–30 Housekeeping Department employees and carries out supervisory responsibilities in accordance with company policies and applicable laws. The manager is responsible for following Kinseth Hotel Corporation policies and property-specific guidelines, including dress code, safety, and performance standards, and for maintaining a professional image and reporting to work as scheduled.

Requirements

Ability to perform the essential functions of the job, with reasonable accommodations where applicable.
Ability to stand, walk, talk, and hear regularly; use hands to handle, grasp, or type; and stoop, kneel, crouch, bend, or twist frequently.
Ability to occasionally sit, reach with hands and arms, climb or balance, smell, and push, pull, or lift over 10 pounds.
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to follow proper safety precautions and maintain a professional image.

Responsibilities

Establish standards and procedures for housekeeping and laundry work, including safety, chemical use, cleaning, and storage.
Plan work schedules to ensure adequate service while staying within budgeted labor guidelines.
Monitor chemical systems and usage, laundry, and cleaning procedures to control costs.
Inspect hotel guestrooms daily and assist with cleaning guestrooms or laundry when needed.
Ensure proper storage and security of housekeeping room keys.
Communicate regularly with the Front Desk about room inventory status.
Respond promptly to guest questions, concerns, or problems to support guest satisfaction.
Inspect and evaluate the physical condition of the property, including carpets, drapes, and furniture for stains, damage, or wear.
Plan carpet shampooing, mattress rotation, and extensive spring and fall cleaning.
Submit recommendations to management regarding painting, repairs, furnishings, equipment relocation, and space reallocation.
Inventory and purchase supplies and equipment according to purchasing guidelines and budget.
Investigate new and improved cleaning instruments and methods.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Follow company and property-specific policies, safety precautions, and performance standards.