Hotel Housekeeping Manager

Holiday Inn Express (Kinseth Hospitality)•Beaver Dam, WI

6d•$18 - $20

About The Position

The Hotel Housekeeping Manager directs the hotel’s housekeeping program to maintain clean, orderly, and attractive property conditions, either personally or by delegating work to departmental staff. The role establishes work standards and procedures for housekeeping and laundry employees, plans staffing schedules within budgeted labor guidelines, monitors chemical use and cleaning processes for cost control, and inspects guest rooms and the physical condition of the property. The manager may also assist with guest-room cleaning or laundry as needed. The position coordinates with the Front Desk on room inventory, responds promptly to guest questions and concerns, manages housekeeping keys, and recommends property repairs, painting, furnishings, equipment relocation, and space reallocation. The manager also inventories and purchases supplies and equipment in accordance with purchasing guidelines and the budget, and investigates improved cleaning tools and methods. The role directly supervises 10–30 Housekeeping Department employees, including responsibilities for interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems. The manager must follow company and property policies, safety and performance standards, dress code, and scheduled work requirements.

Responsibilities

Establish standards and procedures for housekeeping and laundry work, including safety, chemical use, cleaning, and storage.
Plan work schedules to provide adequate service within budgeted labor guidelines.
Monitor chemical systems and usage, laundry operations, and cleaning procedures to control costs.
Inspect hotel guest rooms daily and assist with guest-room cleaning or laundry when needed.
Ensure proper storage and security of housekeeping room keys.
Communicate regularly with the Front Desk about room inventory status.
Address guest questions, concerns, or problems promptly to support guest satisfaction.
Inspect and evaluate the property’s physical condition, including carpets, drapes, and furniture for stains, damage, or wear.
Plan carpet shampooing, mattress rotation, and spring and fall extensive cleaning.
Submit recommendations to management regarding painting, repairs, furnishings, equipment relocation, and space reallocation.
Inventory and purchase supplies and equipment according to purchasing guidelines and budget.
Investigate new and improved cleaning instruments and methods.
Supervise, interview, hire, train, assign, and direct Housekeeping Department employees; appraise performance, reward and discipline employees, and resolve complaints and problems.
Follow company policies and property-specific guidelines, including dress code, safety and performance standards, and scheduled work requirements.