Hotel Housekeeping Manager
About The Position
The Housekeeping Manager directs and coordinates the hotel’s housekeeping and laundry operations to achieve high standards of cleanliness while meeting and exceeding guest and team member expectations. The role supervises housekeeping staff, manages scheduling and room availability, monitors cleanliness and guest feedback, and helps maintain safe working conditions. It also oversees department budgets, inventory, purchasing, supplies, equipment, and cleaning programs, and prepares reports to support management decisions. The position is full-time, works days, and requires weekday and weekend availability. Employees work primarily indoors and may need to work any hours or days necessary to meet business requirements.
Requirements
- At least three years of hotel housekeeping experience.
- At least one year of housekeeping inspector, supervisor, or manager experience.
- Ability to direct and motivate staff to clean rooms efficiently and cost-effectively, including rooms with prospective check-outs or discharges.
- Ability to prepare work assignments and recommend improvements to service and operations.
- Ability to monitor appropriate use of housekeeping equipment, facilities, and materials.
- Flexibility in work hours to accommodate last-minute scheduling changes.
- Ability to change tasks and adjust energy level in a fast-paced environment.
- Strong interpersonal skills for interacting with associates and guests.
- Attention to detail when supervising staff, inspecting facilities, and completing assignments.
- Fluency in English, including the ability to speak, hear, read, and write.
- Ability to lift, push, pull, and carry approximately 20 pounds; stand for long periods; kneel, bend, crawl, squat, and crouch; and tolerate exposure to dust and cleaning chemicals.
- Ability to move quickly to any location in the hotel and work any hours or days needed to meet business requirements.
Nice To Haves
- High school diploma or equivalent preferred.
- Bilingual English/Spanish is a plus.
Responsibilities
- Supervise housekeeping and laundry operations to maintain a clean, well-maintained hotel.
- Use leadership, communication, and motivation techniques to support employee productivity and satisfaction.
- Apply respectful discipline as required under the supervision of the General Manager.
- Schedule staff based on forecasted occupancy and adjust staffing for changes in occupancy.
- Coordinate room availability with the Guest Care Manager or General Manager.
- Supervise the daily activities of housekeeping staff.
- Monitor customer comment-card responses, identify problem areas, and formulate solutions.
- Conduct ongoing cleanliness inspections and follow up on findings.
- Promote safe working conditions, ensure employees follow safety rules and procedures, and take corrective action when needed.
- Monitor department performance against the approved budget and make recommendations as appropriate.
- Oversee inventory, purchasing, disbursement, and cost control for linens, cleaning supplies, guest-room and restroom supplies, laundry supplies, machines, and equipment.
- Schedule and supervise rotational and special cleaning programs.
- Secure keys in accordance with the hotel’s key-management policy.
- Meet required threshold scores in brand and company inspections.
- Prepare requested reports to support management decision-making and evaluation of work activities.
- Prepare work assignments, recommend service improvements, and support efficient operations.
- Monitor appropriate use of equipment, facilities, and materials needed for housekeeping work.
Benefits
- Daily pay, with access to up to 50% of earned wages after every shift.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
