Hotel Housekeeping Manager
SREE Hotels•Durham, NC
•$45,000 - $48,000
About The Position
The Housekeeping Manager directs and coordinates hotel housekeeping and laundry operations to achieve the highest standards of cleanliness while meeting and exceeding guest and team member expectations. This full-time role supervises staff and daily operations, manages scheduling and room readiness, monitors quality and safety, and oversees supplies, equipment, inventory, and departmental costs. The position requires weekday and weekend availability and flexibility to work any hours or days needed to meet business requirements.
Requirements
- At least two to four years of related work skills, knowledge, or experience.
- Ability to direct and motivate staff to clean rooms efficiently and cost-effectively, including rooms with prospective check-outs or discharges.
- Ability to prepare work assignments, recommend service improvements, and promote efficient operations.
- Ability to monitor the appropriate use of equipment, facilities, and materials for housekeeping work.
- Flexibility in work hours to accommodate last-minute scheduling changes.
- Ability to change tasks and adjust energy levels in a fast-paced environment.
- Strong interpersonal skills to engage with associates and guests.
- Attention to detail when supervising staff, inspecting facilities, and completing assignments.
- Fluency in English, including speaking, hearing, reading, and writing.
- Availability to work any hours or days of the week necessary to meet business requirements.
- Ability to lift, push, pull, and carry approximately 20 pounds; stand for long periods; kneel, bend, crawl, squat, and crouch; tolerate exposure to dust and cleaning chemicals; and maneuver quickly throughout the hotel.
Nice To Haves
- High school diploma or equivalent.
- Bilingual English/Spanish skills.
Responsibilities
- Supervise housekeeping and laundry operations to provide a clean, well-maintained hotel.
- Use leadership, communication, and motivation to maximize employee productivity and satisfaction.
- Apply respectful discipline as needed under the supervision of the General Manager.
- Schedule employees according to forecasted occupancy and adjust staffing for unexpected occupancy changes.
- Coordinate room availability with the Guest Care Manager or General Manager.
- Supervise the daily activities of housekeeping staff.
- Review customer comment-card responses, identify problem areas, and develop solutions.
- Conduct ongoing cleanliness inspections and follow up on findings.
- Promote safe working conditions, ensure employees follow safety rules and procedures, and take corrective action when needed.
- Monitor departmental performance against the approved budget and make recommendations as appropriate.
- Oversee inventory, purchasing, distribution, and cost control for linens, cleaning supplies, guest-room and restroom supplies, laundry supplies, machines, and equipment.
- Schedule and supervise rotational and special cleaning programs.
- Secure keys in accordance with the hotel's key management policy.
- Meet required threshold scores in brand and company inspections.
- Prepare requested reports to support management decision-making and evaluation of work activities.
Benefits
- Daily pay, with access to up to 50% of earned wages after every shift.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
