Hotel Housekeeping Manager
SREE Hotels•Cincinnati, OH
•$0 - $46,000•Onsite
About The Position
The Housekeeping Manager directs and coordinates hotel housekeeping and laundry operations and staff to achieve high cleanliness standards while meeting or exceeding guest and team member expectations. The role supervises daily housekeeping activities, manages staffing and room coordination, monitors service quality and safety, and oversees departmental inventory, purchasing, and budget performance. The position is full-time at the Courtyard by Marriott in downtown Cincinnati, with a stated schedule of 7 a.m. to 3 p.m. and weekday and weekend availability required.
Requirements
- At least three years of hotel housekeeping experience.
- At least one year of housekeeping inspector, supervisor, or manager experience.
- Ability to direct and motivate staff to clean rooms efficiently and cost-effectively, including rooms with prospective check-outs or discharges.
- Ability to prepare work assignments, recommend service improvements, and support efficient operations.
- Ability to monitor the appropriate use of equipment, facilities, and materials.
- Flexibility in work hours to accommodate last-minute scheduling changes.
- Ability to change tasks and adjust energy levels in a fast-paced environment.
- Strong interpersonal skills to engage and interact with associates and guests.
- Attention to detail when supervising staff, inspecting facilities, and completing assignments.
- Fluency in English and ability to speak, hear, read, and write in English.
- Ability to work any hours or days of the week needed to meet business requirements.
- Ability to lift, push, pull, and carry approximately 20 pounds; stand for long periods; kneel, bend, crawl, squat, and crouch; tolerate dust and cleaning chemicals; and maneuver quickly throughout the hotel.
Nice To Haves
- High school diploma or equivalent.
- Bilingual English/Spanish.
Responsibilities
- Supervise housekeeping and laundry operations to maintain a clean, well-maintained hotel.
- Use leadership, communication, and motivation techniques to support employee productivity and satisfaction.
- Apply respectful discipline as needed under the General Manager’s supervision.
- Schedule employees according to forecasted occupancy and adjust staffing when occupancy changes unexpectedly.
- Coordinate room availability with the Guest Care Manager and General Manager.
- Supervise the daily activities of housekeeping staff.
- Monitor customer comment card responses, identify problem areas, and formulate solutions.
- Conduct ongoing cleanliness inspections and follow up on findings.
- Promote safe working conditions, ensure employees follow safety procedures, and take corrective action when needed.
- Monitor departmental performance against the approved budget and make recommendations as necessary.
- Oversee inventory, purchasing, disbursement, and cost control for linens, cleaning supplies, guest-room and restroom supplies, laundry supplies, machines, and equipment.
- Schedule and supervise rotational and special cleaning programs.
- Secure keys in accordance with the hotel’s key management policy.
- Meet required threshold scores in brand and company inspections.
- Prepare requested reports to support management decision-making and evaluation of work activities.
Benefits
- Daily pay with access to up to 50% of earned wages after every shift.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
