Hyatt Centric Sacramento - Banquets Captain

Evolution Hospitality • Sacramento, CA

2d

About The Position

The Banquets Captain leads banquet event setup, service, and breakdown, ensuring event details follow Banquet Event Orders and service is seamless. The role coordinates and supports the banquet team, maintains appearance, service, and safety standards, and applies knowledge of company policies and liquor laws. It also connects Sales and Catering with guests, addresses problems and complaints, and helps prevent accidents. Operational duties include scheduling, wage reporting, inventory oversight, beverage service, checks, paperwork, and cash handling. The captain may assist with audio/visual needs, attend meetings, support other areas, manage Lost and Found, and help secure sensitive areas while representing the company with integrity.

The position is at Hyatt Centric Downtown Sacramento, which offers banquet and event spaces, private dining, and catering services. Full-time hires become eligible for a benefits package after an initial waiting period.

Requirements

• At least 1 year of progressive experience in a hotel or related field.
• High school diploma or equivalent.
• Alcohol Awareness Certification, in compliance with state regulations.
• Excellent communication, decision-making, and problem-solving abilities.
• Ability to work effectively under pressure and demonstrate initiative.
• Strong proficiency in financial tasks and arithmetic.

Nice To Haves

• College coursework in hospitality or a related field.
• Previous supervisory experience.

Responsibilities

• Lead setup, service, and breakdown of banquet events in accordance with Banquet Event Orders.
• Maintain team appearance, service, and safety standards, and uphold applicable policies and liquor laws.
• Assign team tasks, conduct pre-event huddles, and help train new employees.
• Coordinate between Sales, Catering, and guests; resolve problems and complaints and help prevent accidents.
• Manage schedules, wage reports, inventory, and beverage service.
• Handle checks, paperwork, and cash.
• Assist with audio/visual needs, attend meetings, and provide help wherever needed.
• Manage Lost and Found and help keep sensitive areas secure.
• Represent the company with integrity.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability income coverage.
• Term life and AD&D insurance.
• Paid time off.
• Employee Assistance Program.
• 401k Retirement Plan.
• Daily Pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED