Director, Banquets

MCR • New York, NY

1d • $120,000 - $135,000 • Onsite

About The Position

The Director of Banquets assists in directing and motivating the Banquet team and personally provides high-quality guest service according to requirements and standards. The role monitors financial and administrative responsibilities, including asset protection and clear communication, takes ownership of event success, identifies training opportunities, and plans strategies to accomplish goals.

Requirements

• High school degree or equivalent; hotel or college training preferred.
• At least 2 years of experience in event management, food and beverage, or a related area.
• Solid understanding of banquet revenue generation.
• High energy and an outgoing personality.
• Organizational skills and attention to detail.
• Excellent written and oral communication skills.
• Proficiency with Microsoft Office, event management software, and a customer management platform.
• Creative, innovative, proactive, and customer-oriented approach.
• Excellent time management.
• Ability to multitask and work in a fast-paced environment.
• Strong leadership and communication skills.
• Aptitude for self-motivation.
• Can-do attitude and hands-on approach.
• Flexible schedule with availability for days, nights, holidays, and weekends based on hotel demands.
• Mathematical skills, including basic math, budgeting, calculating gratuities, percentages, and variances.
• Ability to perform effectively under pressure and remain calm and courteous in difficult situations.
• Ability to think clearly, analyze and resolve problems, and exercise good judgment.

Nice To Haves

• Hotel or college training.

Responsibilities

• Maintain and apply knowledge of all laws as they relate to an event.
• Understand the impact of banquet operations on the overall success of the hotel.
• Adhere to and reinforce all standards, policies, and procedures.
• Ensure established sanitation levels are maintained.
• Manage departmental inventory and maintain equipment.
• Use banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedule banquet service staff according to forecasts and service standards while maximizing profits.
• Develop lasting relationships with groups to retain business and increase growth.
• Set goals and delegate tasks to improve departmental performance.
• Conduct monthly department meetings with the Banquet team.
• Apply and continually broaden knowledge of food and wine pairings and cutting-edge cuisine, with emphasis on current event trends.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Empower team members to provide excellent customer service.
• Ensure team members understand expectations and parameters.
• Review comment cards and guest satisfaction results with team members.
• Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
• Review quarterly Meeting Planner Survey results and participate in developing and implementing corrective action to address service challenges and continuously improve guest satisfaction.
• Lead and participate in all pertinent meetings.

Benefits

• Hotel discounts.
• Weekly pay.
• Paid time off.
• Retirement options.
• Referral bonuses.
• Career advancement and upward mobility.
• Health, dental, and vision insurance available after 30 days of employment for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED