Director of Banquets

Nemacolin Career • Farmington, PA

2d • Onsite

About The Position

The Director of Banquets leads the people and operations responsible for banquet experiences across Nemacolin resort. The role sets service standards, builds an engaged team, strengthens collaboration, and drives financial performance, ensuring events ranging from intimate gatherings to grand celebrations are executed with meticulous attention and personalized hospitality.

The director provides visible day-to-day operational leadership, partners with culinary and Food & Beverage leaders, develops banquet associates and leaders, oversees staffing and schedules, and monitors financial results. The role also champions guest satisfaction, service recovery, training, safety, compliance, and collaboration across the resort. The position requires a flexible schedule based on business and event needs, including evenings, weekends, and holidays, and includes physical demands such as prolonged standing, bending, kneeling, climbing, and handling loads of 5 to 30 pounds.

Requirements

• Associate degree in hospitality or a related field.
• At least five years of management experience in food and beverage, restaurant, outlet, or banquet operations.
• Demonstrated record of exceptional guest service, associate development, and team retention.
• Strong financial and operational acumen, including experience managing budgets, labor, payroll, and performance against goals.
• Ability to build and develop high-performing teams through coaching, feedback, accountability, and recognition.
• Exceptional organization and attention to detail, with the ability to manage competing priorities, time-sensitive demands, and long-term initiatives.
• Advanced critical-thinking, decision-making, and problem-solving skills.
• Strong communication and relationship-building skills, including effective work across front- and back-of-house teams and with guests, associates, and leaders.
• Professionalism, discretion, and sound judgment when handling confidential or sensitive information.
• Proficiency with Microsoft Office programs, including Word, Excel, and PowerPoint, and ability to use systems and equipment required for the role.
• Must be at least 18 years of age, communicate fluently in English, and perform basic mathematical functions.
• Ability to work a flexible schedule based on business and event needs, including evenings, weekends, and holidays.
• Ability to meet the physical requirements of the position, including prolonged standing; regularly bending, kneeling, and climbing; and lifting, pushing, pulling, and carrying 5 to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Banquet leadership experience.
• Luxury hospitality experience, including experience in a Forbes Four-Star or Five-Star environment.

Responsibilities

• Lead day-to-day banquet operations and maintain service, presentation, timing, and execution standards.
• Partner with the executive banquet chef and Food & Beverage Department leaders to align service and culinary execution and strengthen the guest experience.
• Lead, coach, and develop banquet leaders and associates, fostering engagement, accountability, professional growth, and retention.
• Oversee staffing and scheduling according to event and business needs, approve management schedules, and ensure accurate, timely payroll.
• Monitor financial performance, review operating results, respond to opportunities or variances, and contribute to annual budget development and financial goals.
• Champion guest satisfaction and service recovery, promptly responding to concerns and reinforcing Forbes, AAA, and Nemacolin service standards.
• Maintain required operational, food safety, alcohol service, leadership, and other applicable training and compliance standards, including RAMP, ServSafe, and knife and blade requirements.
• Communicate departmental and resort priorities, participate in required meetings, and collaborate across the resort to support events and broader business needs.
• Build effective partnerships among banquet service, culinary, and resort teams.
• Promote a culture of learning, recognition, continuous improvement, and high service standards.

Benefits

• Competitive compensation and comprehensive benefits offerings.
• Attractive 401(k) program.
• Paid time off.
• Housing support.
• Educational and professional development support.
• Savings across resort dining, retail, spa, and experiences.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.
• Executive onboarding and advanced leadership development.
• Mentorship, coaching, and talent development opportunities.
• Recognition through leadership honors and performance milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree