Director of Banquets

Marriott•Clayton, MO

1d•$85,000 - $110,000

About The Position

Responsible for the Event Services Department, this role manages and leads event service staff and serves as a liaison among Banquets/Catering, Event Technology, Event Planning, Sales, and customers to ensure consistent, high-level service throughout property events. The Director promotes consistency by executing events according to catering, event service, and food and beverage Standard Operating Procedures, and ensures the Red Coat Program (MHR) is in place and followed by all Event Service Managers. The position is responsible for guest and employee satisfaction and assists in managing the department’s financial performance. It also identifies opportunities to upsell and suggest enhancements that create outstanding events. The Director oversees event services operations, team leadership, profitability, customer service, and human resources activities. The role works with event managers, the Director of Catering Operations, customers, vendors, leadership, and Human Resources to support successful events, operational needs, and business results.

Requirements

High school diploma or GED and 4 years of experience in event management, food and beverage, sales and marketing, or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of relevant experience.

Responsibilities

Meet with Event Managers to review scheduled events and troubleshoot potential problems or conflicts.
Coordinate projects involving capital resources used by the department.
Work closely with the Director of Catering Operations to ensure successful customer events.
Ensure leadership is aware of significant groups that may affect property operations.
Consult with customers to determine objectives and requirements for meetings, conferences, conventions, and other events.
Communicate departmental goals clearly and consistently and keep the team focused on key business success drivers.
Ensure departmental goals are integrated into game plans and brand and regional business initiatives are implemented.
Introduce ideas to the leadership team to help the property remain competitive.
Encourage calculated risk-taking to generate incremental revenue and deliver excellent guest service.
Work directly with major groups when the groups are high profile and have significant financial impact, in limited instances.
Develop relationships with outside vendors and establish prices and service agreements that enhance events and create additional revenue opportunities.
Create an atmosphere in event management operations that meets or exceeds guest expectations.
Work with Human Resources to ensure compliance with applicable laws and regulations.
Review property-specific event operations annually and make appropriate adjustments.
Review staffing levels to ensure guest service and operational needs are met.
Communicate and ensure execution of departmental and property emergency procedures when necessary.
Ensure regular, ongoing communication throughout event operations.
Ensure the Red Coat Program (MHR) is in place and adhered to by Event Service Managers.
Identify upselling opportunities and suggest enhancements to create outstanding events.
Assist in managing the department’s financial performance and support guest and employee satisfaction.