Delta Hotels Southlake - Banquets Captain
About The Position
The Banquets Captain leads banquet-event setup, service, and breakdown, ensuring details follow Banquet Event Orders and guests receive a seamless, memorable experience. The role coordinates and supports the banquet team, maintains appearance, service, and safety standards, and applies relevant company policies and liquor laws. It also works with Sales, Catering, and guests to address issues and complaints, support event operations, and represent the company with integrity. The position includes administrative and operational duties such as assisting with schedules, wage reports, inventory, beverage service, checks, paperwork, and cash handling. The Banquets Captain may assist with audiovisual needs, attend meetings, help where needed, manage lost and found, and help secure sensitive areas. Full-time hires become eligible for the listed benefits after an initial waiting period. The hotel is Delta Hotels by Marriott Dallas Southlake in Southlake, Texas.
Requirements
- At least 1 year of progressive experience in a hotel or related field.
- High school diploma or equivalent.
- Alcohol Awareness Certification, in compliance with state regulations.
- Excellent communication, decision-making, and problem-solving abilities.
- Ability to work effectively under pressure and demonstrate initiative.
- Strong proficiency in financial tasks and arithmetic.
Nice To Haves
- College coursework in hospitality or a related field.
- Previous supervisory experience.
Responsibilities
- Lead setup, service, and breakdown for banquet events in accordance with Banquet Event Orders.
- Maintain team appearance, service, and safety standards and uphold applicable policies and liquor laws.
- Assign tasks, lead pre-event huddles, and help train new team members.
- Coordinate with Sales, Catering, and guests; resolve problems and complaints and help prevent accidents.
- Assist with scheduling, wage reports, inventory, and beverage-service oversight.
- Handle checks, paperwork, and cash.
- Assist with audiovisual needs, attend meetings, and provide support wherever needed.
- Manage lost and found and help secure sensitive areas.
- Represent the company with integrity.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Short-term disability income
- Long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee Assistance Program
- 401(k) retirement plan
- Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
