Housekeeping Manager

Marriott•Greensboro, GA

7d•$59,000 - $74,000

About The Position

Responsible for daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. The manager directs and works with employees to ensure guestrooms, public spaces, and employee areas are clean and well maintained. This role completes inspections, holds employees accountable for corrective action, supports guest and employee satisfaction, and helps maintain the operating budget. The Housekeeping Manager oversees housekeeping operations and budgets, conducts inspections, coordinates room-status communication and work assignments, monitors supplies and equipment, and ensures compliance with policies and procedures. The role also trains and supervises employees, manages staffing and attendance, supports employee recognition and progressive discipline, and promotes exceptional guest service and continuous improvement. At The Ritz-Carlton, the role is expected to deliver the brand’s Gold Standards and luxury service. The company describes an inclusive workplace where associates’ backgrounds are valued and celebrated, and emphasizes creativity, thoughtfulness, compassion, and excellence in guest care.

Requirements

High school diploma or GED and 2 years of experience in housekeeping or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Responsibilities

Communicate guest room status to the Front Desk promptly and efficiently.
Inspect guestrooms daily and support an effective inspection program for guestrooms and public spaces.
Obtain room-cleaning and prospective checkout lists to prepare work assignments.
Inventory stock and verify adequate supplies, equipment, and uniforms for employees.
Manage operations to achieve or exceed budgeted goals and support the property’s financial objectives.
Communicate areas needing attention to staff and follow up to ensure understanding.
Supervise daily Housekeeping shift operations and ensure compliance with housekeeping policies, standards, and procedures.
Participate in departmental meetings and communicate departmental goals consistently.
Train new room attendants using available on-the-job training tools and provide follow-up training as needed.
Maintain collaborative relationships with employees and verify employees maintain them with one another.
Schedule employees according to business demands and track time and attendance.
Ensure employees understand expectations and parameters.
Administer property policies fairly and consistently, complete disciplinary procedures and documentation in accordance with SOPs and LSOPs, and support the Peer Review Process where applicable.
Supervise staffing levels to meet guest-service, operational, and financial objectives.
Observe employee service behaviors and provide feedback.
Ensure employee recognition takes place across shifts, participate in ongoing recognition activities, and publicly recognize team contributions.
Solicit employee feedback, use an open-door policy, and review employee satisfaction results to identify and address concerns.
Participate in progressive discipline procedures and celebrate team successes.
Set a positive example for guest relations and understand the brand’s service culture.
Participate in developing and implementing corrective action plans to improve guest satisfaction.
Empower employees to provide excellent customer service.
Emphasize guest satisfaction in departmental meetings and focus on continuous improvement.
Respond to and handle guest problems and complaints, and strive to improve service performance.
Deliver The Ritz-Carlton Gold Standards graciously and thoughtfully.