Housekeeping Manager

American Family Fitness•Midlothian, VA

4d•$15 - $19•Onsite

About The Position

The Housekeeping Manager leads the Housekeeping Department to ensure a clean, safe, and welcoming environment for members, guests, and team members. The role oversees recruitment, training, scheduling, coaching, and development of the housekeeping team while maintaining cleanliness, safety, and operational efficiency. The manager partners with club leadership to support member satisfaction, employee engagement, and the overall success of the club. The position is full-time and requires flexibility to meet business needs. The schedule may include early mornings, evenings, weekends, holidays, and special events. The role is based in Midlothian, Virginia, and pays $15.00–$19.00 per hour. Actual compensation depends on experience, qualifications, skills, performance, and business needs.

Requirements

High school diploma or equivalent.
Strong leadership, communication, and organizational skills.
Ability to lead and motivate a diverse team.
Ability to prioritize tasks in a fast-paced environment.
Red Cross CPR/AED Certification required within 60 days of hire.
Ability to stand, walk, bend, squat, kneel, climb, and reach throughout the workday.
Ability to lift, carry, push, or pull up to 50 pounds.
Ability to safely use cleaning equipment and supplies.
Ability to work in varying temperatures and around cleaning chemicals.
Ability to move throughout all areas of the club.

Nice To Haves

At least six months of supervisory or personnel management experience (listed as preferred).
Previous housekeeping, custodial, hospitality, facilities, or operations management experience.
Experience with inventory management and scheduling.
Knowledge of workplace safety and sanitation standards.

Responsibilities

Recruit, hire, onboard, train, coach, and develop housekeeping team members.
Foster a professional, positive, and service-oriented work environment.
Schedule staff to provide appropriate club coverage while managing payroll budgets and labor costs.
Conduct department meetings and training sessions, provide ongoing coaching and performance feedback, and complete performance evaluations.
Document performance concerns and administer corrective action when appropriate.
Complete new-hire paperwork, coordinate orientations, and maintain accurate personnel records and department documentation.
Promote teamwork and ensure employees follow the proper chain of command.
Greet members warmly and professionally, build positive relationships, and respond promptly and professionally to member concerns or comments.
Model outstanding customer service and communicate club promotions, events, and operational updates to team members.
Ensure the club is consistently clean, sanitary, safe, and well-maintained, in compliance with company policies, Service Standards, and emergency response procedures.
Conduct regular cleanliness and housekeeping performance inspections.
Create and monitor daily cleaning assignments and completion checklists.
Order and maintain appropriate inventory levels of cleaning products, supplies, and equipment.
Record maintenance issues and facility repair needs in the club Maintenance Log.
Immediately report workplace accidents or incidents and complete required documentation.
Conduct end-of-shift walkthroughs with housekeeping team members, verify quality standards, and coach as needed.
Input and manage the weekly work schedule in the club’s scheduling platform by established deadlines, ensuring its accuracy, timeliness, and alignment with staffing needs.
Maintain open, professional communication with club and company department leadership; participate in meetings and communicate departmental goals, updates, and expectations.
Partner with other departments to support a clean, safe, and welcoming club environment.
Perform other duties as assigned.