Housekeeping Manager

Hilton Garden Inn Chicago North Shore/Evanston • Evanston, IL

12d • $50,000 - $55,000

About The Position

Hilton Garden Inn Evanston is seeking a motivated, detail-oriented, service-driven Housekeeping Manager to lead the housekeeping team and maintain high standards of cleanliness, guest satisfaction, and operational efficiency. The role calls for an organized hospitality leader who can motivate team members and ensure guest rooms and public areas consistently meet Hilton Garden Inn brand standards.

Requirements

• Previous housekeeping leadership experience in a hotel or hospitality environment.
• Strong supervisory, organizational, and time-management skills.
• Knowledge of hotel housekeeping procedures, room inspections, and cleanliness standards.
• Excellent communication and guest-service skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to work a flexible schedule, including weekends and holidays, as business needs require.
• Ability to stand, walk, bend, and move throughout the hotel during the workday, with or without reasonable accommodation.

Nice To Haves

• Proficiency with computers, scheduling tools, and hotel property management systems.

Responsibilities

• Supervise, train, coach, and motivate housekeeping staff, including room attendants, housepersons, and laundry team members.
• Inspect guest rooms, bathrooms, hallways, and public areas to ensure cleanliness, presentation, and brand standards are maintained.
• Coordinate room assignments, cleaning schedules, staffing levels, and daily housekeeping priorities based on occupancy and arrivals.
• Respond promptly and professionally to guest concerns regarding room cleanliness, amenities, and housekeeping services.
• Prepare staff schedules, monitor attendance and productivity, and ensure adequate departmental coverage.
• Monitor housekeeping supplies, linens, guest amenities, and equipment while controlling costs and minimizing waste.
• Collaborate with the front desk, maintenance, and hotel leadership to coordinate room readiness, maintenance issues, and special guest requests.
• Ensure compliance with hotel policies, workplace safety procedures, chemical-handling requirements, and applicable sanitation standards.
• Conduct team meetings, provide constructive feedback, support employee development, and address performance concerns.
• Maintain inspection records, productivity reports, inventory logs, and other departmental documentation.

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed