Housekeeping Manager
About The Position
The Housekeeping Manager oversees the daily operations of the housekeeping department at the Grand Gardner Hotel, ensuring guest rooms, public areas, meeting spaces, and laundry operations consistently meet the property’s high standards. The role leads housekeeping team members, coordinates daily staffing and room assignments, manages department supplies and inventory, and works closely with the Front Office, Maintenance, and Sales teams to support a seamless guest experience. The ideal candidate is a hands-on hospitality professional who leads by example and takes pride in creating clean, welcoming spaces. They are organized, dependable, and detail-oriented, can balance operational responsibilities with team development, and have strong communication, problem-solving, and time-management skills. Previous housekeeping leadership or hospitality management experience is preferred, along with proficiency in Microsoft Office applications and experience with hotel property management systems such as Cloudbeds. The Grand Gardner Hotel is an independent boutique hotel in downtown Valparaiso, Indiana, with 58 guest rooms and suites, a speakeasy, banquet space, and shared spaces. It is an Urschel Development property and part of an employee-owned culture.
Requirements
- Strong communication, problem-solving, and time-management skills.
- Proficiency in Microsoft Office applications.
- Ability to work a flexible schedule, including weekends and holidays as business needs require.
- Ability to remain standing and walking for extended periods throughout the shift.
- Ability to frequently bend, stoop, kneel, reach, and climb stairs.
- Ability to occasionally lift, carry, push, and pull up to 40 pounds.
- Ability to move throughout guest rooms, meeting spaces, public areas, and back-of-house locations.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Nice To Haves
- Previous housekeeping leadership or hospitality management experience.
- Experience with hotel property management systems such as Cloudbeds.
Responsibilities
- Lead and support housekeeping, laundry, and public area operations.
- Recruit, train, coach, and schedule housekeeping team members.
- Maintain cleanliness standards throughout guest rooms, public areas, banquet spaces, and back-of-house locations.
- Conduct room inspections and quality audits to ensure brand and property standards are met.
- Coordinate with the Front Desk, Maintenance, and other hotel departments.
- Manage housekeeping inventory, supplies, equipment, and department expenses.
- Respond professionally to guest requests and service recovery situations.
- Plan and execute deep cleaning and preventative maintenance initiatives throughout the property.
Benefits
- Employee Stock Ownership Plan (ESOP), with stock issued annually
- Accrued paid time off and holiday pay
- Health, dental, and vision insurance
- Free health clinic available to employees and their dependents
- 401(k) with employer matching
- Free life insurance
- Hotel stay and on-property dining discounts
- Flexible scheduling whenever possible
- Free 24/7 access to an onsite workout center with personal trainers at Urschel’s Chesterton facility
- Professional development support
- Support for community involvement and philanthropy
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
