Housekeeping Manager

Four Seasons Hotels and Resorts•New York, NY

6d•$84,000 - $86,000•Onsite

About The Position

Four Seasons Hotel New York is seeking a Housekeeping Manager to oversee the day-to-day operation of the Housekeeping Department. The manager will take charge of the department when the Director of Housekeeping or Assistant Director is absent and report matters that may affect the department’s operation to the Director of Housekeeping. This is a full-time, on-site role requiring flexibility to work holidays, weekends, and AM/PM shifts.

Requirements

Minimum two years in an equivalent Housekeeping position.
Good oral and written English communication skills.
Previous Housekeeping or Laundry experience in a similar environment.

Nice To Haves

High school or college education preferred.
Previous New York experience preferred.

Responsibilities

Check staffing levels against occupancy to ensure the department is adequately staffed and avoid overstaffing or understaffing.
Supervise work assignments to maximize coverage and productivity.
Inspect rooms daily and provide immediate performance feedback.
Personally inspect rooms for VIP, GH, Elite, and regular guests to ensure cleaning and maintenance standards are met and known guest preferences are followed.
Ensure team members are dressed correctly and meet Four Seasons Grooming Standards.
Make recommendations and follow through on disciplinary action for assigned staff.
Spot-check areas under Housekeeping’s control, ensure they are cleaned and maintained to Four Seasons standards, report concerns, and take corrective action.
Monitor the performance of department colleagues.
Ensure sufficient supplies are available on guest floors and that hallways are maintained to standards.
Conduct bi-weekly inventories of guest and operating supplies and raise purchase orders to maintain storeroom par levels.