Housekeeping Manager - Residence Inn Boston Concord

Hotel•Concord, MA

About The Position

The Housekeeping Manager leads the housekeeping team at the Residence Inn Boston Concord and upholds company and brand standards for cleanliness and guest service. This hands-on role focuses on guest satisfaction, associate development and engagement, and effective daily department operations. The manager also supports the Hotel General Manager and helps ensure the department meets operational, service, and financial objectives.

Requirements

Two years of previous housekeeping or related experience; hotel experience preferred.
Strong people-leadership ability.
Excellent written and verbal communication skills.
Strong organization and multitasking abilities.
Proficiency in English.
Familiarity with common computer software programs.
Ability to learn new computer software programs and operate a property management system.
Willingness to work a rotating schedule that includes weekends and holidays.

Nice To Haves

Specific brand experience preferred.
Bilingual ability is a plus.

Responsibilities

Manage day-to-day housekeeping operations and ensure associates follow Colwen Hotels and brand standards and meet business and guest expectations.
Recruit, interview, and hire housekeeping associates.
Develop departmental goals and objectives and organize work to achieve them.
Drive associate engagement and recognition initiatives.
Build open, collaborative relationships with direct reports and team members, treating everyone with dignity and respect.
Order and manage inventory of housekeeping supplies and uniforms to maintain correct par levels.
Supervise staffing levels to meet guest-service, operational, and financial objectives and improve guest satisfaction scores.
Maintain cleanliness standards for guest rooms and public spaces.
Support the Hotel General Manager.
Tour and inspect the property daily for cleanliness, safety, security, product quality, and service.
Train and support associates and ensure their work meets established company and brand standards.
Conduct new-hire orientation and onboarding.
Maintain key-control and lost-and-found procedures and train staff in those procedures.
Plan work schedules and room assignments to minimize disruption to guests.
Perform technical and administrative duties, including writing and reviewing reports and monitoring department checkbooks.
Ensure compliance with federal and state labor laws.
Perform other duties as assigned.