Residence Inn Fort Lauderdale Plantation - Housekeeping Manager OEM

Aimbridge Hospitality•Plantation, FL

About The Position

The Housekeeping Manager oversees efficient Housekeeping Department operations in accordance with Aimbridge Hospitality standards. The role supervises housekeeping and laundry personnel and operations across guest rooms, front and back of house, and public areas. Management associates are expected to work as much of each workday as needed to complete their responsibilities; overtime applies to OEM associates and is calculated accordingly. The manager schedules, trains, evaluates, and supports department employees; monitors room cleanliness and status; manages supplies, inventories, payroll information, and department procedures; and helps ensure guest privacy, safety, and service. The position also coordinates with other departments, responds to guest concerns and emergencies, and completes required reports and inspections.

Requirements

At least 5 years of progressive experience in a hotel or related field; alternatively, a 2-year college degree and at least 3 years of related experience, or a 4-year college degree and at least 1 year of related experience.
Supervisory experience is required.
Proficiency in Windows operating systems and company-approved spreadsheets and word-processing software.
A valid driver's license for the applicable state.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Ability to anticipate, prevent, identify, and resolve workplace problems.
Ability to assimilate complex information and data from disparate sources and adapt it to the needs and constraints of a particular situation.
Effective listening and communication skills, including understanding, clarifying, and resolving concerns raised by coworkers and guests.
Ability to work with and understand financial information and data, and perform basic arithmetic functions.

Responsibilities

Approach interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain attendance and personal appearance in accordance with company and brand standards, including wearing the proper uniform and name tag.
Follow Aimbridge Hospitality standards and regulations to support safe and efficient hotel operations, including applicable certification requirements.
Establish and maintain the department's key-control system and ensure professional radio use and etiquette.
Monitor and direct Housekeeping and Laundry personnel, inspect rooms daily, and supervise inspections for arriving VIPs.
Ensure company and brand training requirements are met and train Housekeeping personnel to perform their duties to Aimbridge Hospitality standards.
Conduct 90-day and annual employee performance appraisals, monthly department meetings, daily morning meetings, and weekly staff meetings; provide training on a rotational basis.
Review staff hours for payroll and submit them to Accounting on time.
Develop an assigned manager, document competency sign-offs, and assist with placement.
Prepare employee schedules based on business forecasts, payroll budgets, and productivity requirements; submit the schedule and Wage Progress Report to the General Manager weekly.
Ensure lobbies, guest hallways, guest rooms, and back-of-house areas meet Aimbridge Hospitality standards.
Maintain purchase-order, invoice-vouchering, and checkbook-accounting standards.
Maintain required inventory levels and order Housekeeping and Laundry supplies and amenities; conduct monthly and quarterly inventories.
Protect guest privacy and security, follow house rules and company policies, and train staff on house-safety rules and procedures.
Participate in scheduled Manager on Duty coverage.
Motivate, coach, counsel, and discipline Housekeeping personnel, and conduct interviews and hiring procedures in accordance with company procedures.
Monitor work orders, submit requests to Engineering, and follow up on maintenance requests.
Respond attentively, courteously, and efficiently to guest requests, situations, complaints, and accidents referred to Housekeeping.
Attend monthly all-employee meetings and other functions required by management; maintain professional relationships and open communication with other departments.
Use information in M.S.D. sheets to respond to emergencies and keep the sheets current and accessible.
Focus the department on contributing to guest-service scores.
Balance and clear room status nightly by comparing the PM Housekeeping Report with the computer room-status report and resolving discrepancies.
Maintain and monitor Lost and Found procedures and policies.
Use telephone and computer systems to report and verify room status.
Ensure valet laundry is recorded and, where applicable, review incoming laundry at day end to confirm all items have been returned.
Store, secure, and issue supplies as needed to meet business demands.
Complete required reports accurately and on time.
Establish additional Housekeeping Department standards with General Manager approval.
Review the Guest Request log daily and take proactive steps to resolve outstanding or anticipated problems.
Ensure regular maintenance and cleaning projects are completed on a biannual basis.
Monitor VIPs, special guests, and special requests.
Perform other duties as requested by the General Manager.