Housekeeping Manager

Leisure Hotels & Resorts • Two Harbors, MN

9d • Onsite

About The Position

Superior Shores Resort in Two Harbors, Minnesota, is seeking a hands-on Housekeeping Manager to lead the daily operation of its Housekeeping Department. The manager ensures guest rooms, public areas, and other resort spaces meet cleanliness, presentation, and hospitality standards while developing a dependable, service-focused team. This busy resort role involves coordinating with the Front Desk, resort leadership, and other departments to keep the property guest-ready.

Requirements

• Previous housekeeping, hotel, or resort experience.
• Strong attention to detail and pride in maintaining high cleanliness standards.
• A genuine passion for hospitality and creating a great guest experience.
• Strong leadership, communication, and organizational skills.
• Ability to train, coach, motivate, and hold team members accountable.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a positive, solutions-focused attitude.
• Comfort working hands-on alongside the housekeeping team.
• Ability to work flexible hours, including weekends and holidays during peak resort periods.
• Ability to stand, walk, bend, kneel, and lift.

Nice To Haves

• Previous supervisory or management experience.

Responsibilities

• Lead the day-to-day operations of the Housekeeping Department.
• Hire, train, coach, and develop housekeeping team members.
• Create daily and weekly schedules based on occupancy, arrivals, departures, and business needs.
• Assign rooms and daily tasks to housekeeping team members.
• Inspect guest rooms, common areas, and other resort spaces for cleanliness and presentation.
• Follow up on guest requests, room concerns, and housekeeping-related service issues.
• Communicate room status, priorities, special requests, and guest needs with the Front Desk and resort leadership.
• Coordinate room turns and prioritize work according to arrivals, departures, and resort occupancy.
• Maintain appropriate levels of housekeeping supplies, linens, amenities, and cleaning products; monitor inventory and place orders as needed.
• Keep housekeeping storage areas and supply rooms organized.
• Ensure housekeeping equipment is properly maintained and promptly report maintenance concerns.
• Establish and maintain cleaning standards, procedures, and checklists.
• Train team members in cleaning procedures, safety practices, guest service, and resort standards.
• Coach employees and address performance concerns in partnership with resort leadership and Human Resources.
• Maintain compliance with company policies, OSHA requirements, and applicable health and safety standards.
• Help ensure lost and found items are handled and documented properly.
• Respond professionally and with care to guest needs and concerns.
• Assist with deep cleaning, special projects, inspections, and other housekeeping duties as needed.
• Support seasonal staffing and help build a dependable, service-focused housekeeping team.
• Work with other departments to ensure the resort is guest-ready.
• Lead by example and assist the team with hands-on work when needed.
• Perform other duties as needed to support resort operations.

Benefits

• 401(k) plan with employer match for eligible employees age 21 and older, available after 90 days of employment.
• Health insurance for full-time employees; part-time employees may qualify after one year of service if averaging at least 30 hours per week.
• Paid time off starting from the first day of employment.
• Employer-paid life insurance coverage up to $10,000, depending on employee class.
• Voluntary additional life insurance for full-time employees.
• Voluntary short-term and long-term disability coverage for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed