Housekeeping Manager

Concord Hospitality Enterprises • Kentwood, MI

6d

About The Position

Concord Hospitality is seeking a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. The role collaborates closely with Front Desk and Maintenance and calls for a hands-on leader who sets standards for professionalism, attention to detail, and operational excellence.

As a Concord Leader, the manager inspires greatness, encourages team members to reach their potential, creates a work environment that is a Great Place to Work for all, leads with integrity, transparency, respect, and professionalism, and cares for team members and their families.

The manager oversees departmental staffing, scheduling, performance, procedures, safety, quality control, inventory, supplies, and compliance with property policies, brand standards, and regulatory requirements. The role also coaches team members and supports their professional development.

Concord Hospitality describes an “Associate First” culture that supports growth, balance, and diversity, built on the cornerstones of Quality, Integrity, Community, Profitability, and FUN. The company is an equal opportunity employer committed to diversity and inclusion.

Requirements

• Leadership experience in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor.
• Strong attention to detail and commitment to quality.
• Excellent communication skills and ability to interact professionally with guests, managers, and team members.
• Proven ability to lead a team, drive results, and foster engagement.
• Professionalism, integrity, and pride in your work.

Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity.
• Collaborate with Front Desk and Maintenance to support smooth operations and exceptional guest experiences.
• Oversee departmental scheduling, staffing, and performance management.
• Implement and maintain cleaning procedures, safety standards, and quality-control measures.
• Coach and hold team members accountable while supporting their professional development.
• Monitor inventory, manage departmental supplies, and maintain operational efficiency.
• Ensure compliance with property policies, brand standards, and regulatory requirements.
• Inspire and support team members, foster a respectful and professional work environment, and lead with integrity and transparency.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short- and long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed