Housekeeping Manager

Holiday Inn Express - Sheraton - DoubleTree•Akron, OH

7d•Onsite

About The Position

The Housekeeping Manager oversees hotel housekeeping operations and ensures a clean, safe, and welcoming environment for guests and team members. This is a working manager role that also requires hands-on participation in cleaning guest rooms and public areas when needed to meet operational needs, staffing levels, and occupancy demands. The manager leads, trains, and develops the housekeeping team while maintaining quality standards, productivity goals, and compliance with company policies and procedures. The position is at an upscale hotel at 3180 West Market St. in Fairlawn, Ohio, across from Summit Mall. The posting seeks a candidate with required cleaning experience and preferred supervisory and hotel experience. High school diploma or equivalent is required. The role requires flexible scheduling, including weekends and holidays as business needs require. A background check and excellent references are required.

Requirements

Cleaning experience required.
Previous housekeeping management or supervisory experience, preferably in hospitality.
Willingness and ability to perform housekeeping duties, including cleaning guest rooms, when operationally necessary.
Strong leadership, communication, and organizational skills.
Ability to motivate and develop team members in a fast-paced environment.
Knowledge of housekeeping procedures, cleaning products, and safety regulations.
Ability to multitask, prioritize responsibilities, and meet deadlines.
High school diploma or equivalent required.
Ability to stand, walk, bend, stoop, kneel, and perform repetitive cleaning tasks for extended periods.
Ability to lift, push, pull, and carry up to 30 pounds regularly.
Ability to clean guest rooms, make beds, vacuum, and perform other housekeeping duties as required.
Ability to inspect guest rooms and public areas throughout the property.
Ability to work flexible schedules, including weekends and holidays as business needs require.
Reliable transportation and dependable attendance.
Must pass a background check; excellent references required.

Nice To Haves

Hotel experience.
Hospitality-related education.
Proficiency in Microsoft Office and property management systems.

Responsibilities

Manage daily housekeeping operations, including guest rooms, public areas, laundry, and storage areas.
Clean guest rooms, public areas, and other assigned spaces as needed to meet operational and quality standards.
Assist with room turnovers during high-occupancy periods, staffing shortages, or other business demands.
Supervise, schedule, train, coach, and evaluate housekeeping team members.
Conduct routine inspections to ensure cleanliness, safety, and brand standards are met.
Monitor room readiness and coordinate with Front Desk and Maintenance departments.
Maintain inventory levels of cleaning supplies, linens, amenities, and equipment.
Ensure proper handling and storage of cleaning chemicals and compliance with safety regulations.
Address guest concerns and service recovery opportunities promptly and professionally.
Develop and implement procedures to improve efficiency, productivity, and quality.
Manage department labor costs while maintaining service standards.
Complete payroll, scheduling, performance evaluations, and disciplinary actions as needed.
Ensure compliance with company policies, health regulations, and workplace safety standards.
Participate in hiring, onboarding, and retention efforts for housekeeping staff.
Lead by example by maintaining high standards of cleanliness, professionalism, and teamwork.