Housekeeping Manager

Hutton Hotel•Nashville, IN

11d•Onsite

About The Position

The Housekeeping Manager at Hutton Hotel, a Forbes Four-Star luxury hotel and part of Marriott’s Tribute Portfolio, oversees daily housekeeping operations and helps maintain high standards of cleanliness, presentation, quality assurance, and guest satisfaction. Reporting directly to the Director of Rooms, this hands-on leadership role uses hotel technology and operational data to improve efficiency and supports a dedicated team in delivering exceptional guest experiences. The position suits an organized, detail-oriented hospitality professional who can develop team members and continuously improve operations in a fast-paced luxury environment.

Requirements

At least 3 years of housekeeping experience in a full-service, upscale, or luxury hotel, including at least 1 year in a supervisory or leadership role.
Strong proficiency with Microsoft Excel, Outlook, and Word, including creating, managing, and interpreting operational reports and spreadsheets.
Experience with property management systems, housekeeping software, work-order platforms, and other hotel technologies, with the ability to learn and navigate multiple systems independently.
Exceptional attention to detail and commitment to cleanliness, presentation, quality assurance, and luxury guest service.
Strong knowledge of housekeeping operations, staffing, scheduling, productivity standards, inventory management, and departmental cost controls.
Demonstrated ability to train, coach, develop, and hold associates accountable to performance standards.
Strong organizational, analytical, and problem-solving skills; ability to prioritize competing demands, take initiative, and independently follow through.
Strong written and verbal communication skills and ability to collaborate across departments in a fast-paced environment.
Personal accountability, sound judgment, and a proactive approach to continuous improvement and operational efficiency.
Ability to read, write, and communicate effectively in English.
Flexibility to work varying shifts, including weekends and holidays, based on operational needs.

Nice To Haves

Spanish proficiency.
Experience in a Forbes-rated, AAA Four Diamond, or comparable luxury hotel.
Experience with Marriott brands, Lightspeed PMS, HotSOS, or comparable hospitality management systems.
Familiarity with formal luxury quality assurance programs, departmental budgeting, and labor management.

Responsibilities

Oversee daily housekeeping operations and maintain cleanliness, presentation, and quality standards.
Use technology, operational reports, and data to improve efficiency.
Lead, train, coach, and develop associates, and hold them accountable to performance standards.
Manage housekeeping staffing, scheduling, productivity, inventory, and departmental cost controls.
Collaborate across departments and follow through on operational priorities.
Support continuous improvement and exceptional luxury guest service.