Housekeeping Manager

CSM Corporation•Minneapolis, MN

3d•$55,000 - $62,000

About The Position

The Housekeeping Manager is responsible for the overall housekeeping operation and for ensuring the cleanliness of hotel rooms and public areas. The role uses leadership and operational management skills to drive revenue, maximize profitability, and maintain quality while managing staff to achieve financial results, guest satisfaction, and positive employee relations. The manager oversees departmental finances, expenses, labor scheduling, supply costs, procurement, budgeting, and company assets. They ensure room inventory is cleaned and available to support revenue, respond to guest concerns, and maintain service and cleanliness standards. The position also oversees housekeeping and laundry initiatives, staff performance and development, training records, safety procedures, and compliance with company and applicable local, state, and federal requirements. The manager participates in hotel and department meetings, advises on operational changes, and adheres to CSM Standard Operating Procedures.

Requirements

At least 2 years of progressive housekeeping management experience.
High school diploma or GED.
Detail-oriented, with the ability to communicate effectively with people at all levels inside and outside the organization.
Ability to problem-solve with employees and guests.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail, good communication skills, leadership ability, and excellent problem-solving skills.
Excellent organizational skills and creativity to facilitate efficient problem-solving.
Ability to work amid frequent interruptions and tight deadlines.
Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
Ability to perform significant bending.

Nice To Haves

Bilingual ability.
College degree or equivalent experience.

Responsibilities

Manage the overall finances of the housekeeping department, maximize hotel profitability, and manage expenses.
Manage labor through appropriate scheduling, monitoring, and adjustments based on business needs.
Manage supply costs by negotiating and reviewing with vendors and safeguarding existing supplies.
Follow CSM procurement guidelines and apply sound business judgment.
Assist with preparing and managing the department budget.
Manage and maintain company assets within budget guidelines and help prolong the life of company resources.
Ensure sufficient room inventory is cleaned and available to maximize revenue.
Maintain guest satisfaction by providing quality room cleanliness and room supplies.
Respond to guest concerns and requests promptly and courteously, focusing on service recovery when applicable.
Work alongside staff to train them and model appropriate guest service standards.
Develop and implement departmental service programs designed to increase guest satisfaction and achieve revenue goals.
Conduct routine inspections of housekeeping operations to maintain CSM and local, state, and federal standards.
Keep Material Safety Data Sheet information up to date to ensure proper chemical-use procedures.
Ensure a clean and safe work environment and follow CSM procedures for guest and employee incidents.
Evaluate staff performance and take appropriate corrective action to hold employees accountable.
Set goals, provide ongoing feedback, and recognize or reward employees.
Interview, hire, coach, and develop employees.
Ensure required department training is completed and training records are maintained.
Analyze quality issues, identify training needs, and implement improvements.
Use available resources and adhere to CSM training policies.
Promote collaboration and a positive, professional work environment.
Attend daily, weekly, and/or monthly department and hotel meetings to support communication and planning.
Advise on and implement housekeeping operational changes as needed.
Oversee housekeeping and laundry initiatives and meet hotel-level productivity standards.
Adhere to all CSM Standard Operating Procedures.