Housekeeping Manager

Loews Hotels • Philadelphia, PA

4d

About The Position

The Housekeeping Manager leads daily housekeeping operations at Loews Philadelphia Hotel, ensuring guest rooms and public spaces meet the hotel’s cleanliness and comfort standards. The role combines operational oversight with team leadership, including monitoring room turns and staffing needs, improving procedures, managing labor costs, and coordinating with other departments to support guest satisfaction. The manager also oversees uniform and laundry services, hires and mentors team members, conducts meetings, and coaches for performance and continuous improvement. Regular attendance, participation in required training and meetings, and flexibility to work varying schedules based on business needs are required. The role supervises the Housekeeping Team.

Requirements

• Bachelor’s degree or relevant work experience.
• At least two years of housekeeping experience in hotel hospitality.
• At least two years of housekeeping or guest service leadership experience.
• Ability to develop and maintain effective operating and control processes that maximize operating efficiency while meeting established guest satisfaction criteria.
• Ability to stand for long periods.
• Ability to push, pull, and lift items weighing up to 25 pounds.

Nice To Haves

• Previous experience with Opera Property Management System.

Responsibilities

• Lead and oversee daily housekeeping operations, ensuring rooms and public spaces meet Loews’ standards.
• Analyze room turns and staffing needs and make real-time adjustments to optimize performance.
• Develop and implement housekeeping procedures to improve efficiency and maintain a pristine environment.
• Interview, hire, and mentor team members, fostering growth and engagement.
• Maintain optimal staffing levels and manage labor costs.
• Coordinate with other hotel departments to support seamless operations and guest satisfaction.
• Oversee uniform and laundry services, ensuring quality and timeliness.
• Hold regular team meetings to share updates, celebrate successes, and address challenges.
• Evaluate team performance and coach team members for continuous improvement.
• Maintain regular attendance and attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits
• 401(k) and company match
• Paid sick days, vacation, and holidays
• Paid bereavement and paid pet bereavement
• Paid parental leave
• Adoption assistance
• Training and development opportunities and career growth
• Tuition reimbursement
• Pet insurance
• Commuter benefits for transit and parking
• Complimentary meals in the Team Member Café while working
• Food and beverage discounts in on-site outlets
• Team Member hotel rates, other discounts, and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager