Housekeeping Manager

AccorHotel • Honolulu, HI

10d • $69,300 - $77,000

About The Position

The Housekeeping Manager provides day-to-day operational leadership for the Housekeeping Department, ensuring consistent cleanliness, presentation, safety and readiness of guest rooms, public areas and related facilities. Positioned above the Assistant Housekeeper, the role oversees housekeeping operations, develops and guides supervisory team members, resolves escalated guest and employee concerns, and supports the Assistant Executive Housekeeper and Executive Housekeeper with staffing, cost control, quality assurance and departmental performance.

The role also provides oversight of assigned support functions, including the Valet Shop and linen distribution, and may act as the departmental operational lead when senior housekeeping leadership is absent and the manager is designated. The Housekeeping Manager performs other reasonable duties assigned by the Assistant Executive Housekeeper, Executive Housekeeper or their delegate.

Requirements

• Minimum 4 years of progressive housekeeping experience in a large hotel or comparable operation.
• Experience directing supervisors and multiple housekeeping work groups.
• Strong coaching, communication and guest-service skills.
• Working knowledge of housekeeping quality standards, safety practices, chemical handling, inventory management and departmental operating procedures.
• Ability to prioritize competing operational demands, exercise sound judgment and work collaboratively across hotel departments.

Nice To Haves

• Demonstrated supervisory or management responsibility.
• Experience with labor scheduling, payroll review, occupancy forecasting, productivity monitoring and budget controls.
• Experience working in a union environment.

Responsibilities

• Oversee daily housekeeping operations and coordinate the work of the Assistant Housekeeper, room attendants, housepersons, general cleaners and other assigned team members to meet service and productivity standards.
• Delegate assignments, set priorities, monitor room status and coordinate with Front Office and Maintenance to ensure timely guest room readiness and resolve deficiencies.
• Conduct and verify inspections of guest rooms, public areas and restrooms; review findings, coach team members and implement corrective action for recurring issues.
• Review staffing requirements against occupancy forecasts, room demand and operational needs; oversee preparation and adjustment of work schedules and labor allocation.
• Review payroll and timekeeping submissions for accuracy, monitor overtime and labor productivity, and escalate variances and staffing concerns to departmental leadership.
• Lead onboarding, training, coaching and performance follow-up; support counseling and disciplinary processes in coordination with leadership and People & Culture.
• Investigate escalated guest complaints and service deficiencies, coordinate prompt recovery, and follow through on corrective and preventive measures.
• Oversee compliance with Lost and Found procedures, including secure handling, documentation, tracking, storage and return of guest property.
• Monitor safe work practices, chemical handling, safety data sheets, equipment use and hazard reporting; ensure team members receive appropriate safety instruction.
• Coordinate deep-cleaning and preventive cleaning programs, including carpet extraction and special projects, and track completion and quality.
• Oversee operating supplies, cleaning chemicals, equipment and linen controls; review inventory counts, requisitions and usage trends, and identify opportunities to reduce waste.
• Coordinate with responsible departments or vendors regarding pool-area cleanliness and assigned pool-related operating checks, where applicable, in accordance with hotel procedures and regulatory requirements.
• Maintain accurate departmental records and communicate operational updates to leadership and other departments.
• Ensure compliance with hotel policies, occupational health and safety requirements, and operating procedures; support consistent administration of applicable collective bargaining agreements.
• Represent the hotel positively and demonstrate its service values, professional standards and commitment to guest and team member well-being.
• Support the Assistant Executive Housekeeper and Executive Housekeeper in monitoring the operating budget and labor forecasts, and in making recommendations for capital equipment and replacements.
• Oversee assigned support functions, including the Valet Shop, linen distribution and related housekeeping services.
• Coordinate and verify monthly linen inventories, investigate variances and recommend appropriate controls.
• Evaluate housekeeping products, chemicals, supplies and equipment and recommend changes based on safety, effectiveness, guest experience and cost.
• Act as the departmental operational lead in the absence of senior housekeeping leadership when designated.
• Perform other reasonable duties assigned by the Assistant Executive Housekeeper, Executive Housekeeper or their delegate.

Benefits

• Comprehensive medical, dental, vision and drug coverage.
• Employee Assistance Program (EAP) for mental health and wellness support.
• Paid vacation, sick leave and holidays.
• Parking options and a bus subsidy to help offset commuting costs.
• Complimentary meal during the shift in the Team Member Cafeteria.
• Uniforms provided or a dry-cleaning allowance.
• Exclusive hotel discounts through Accor's global network of properties.
• Access to training, development programs and career growth opportunities.
• Team engagement events, community service initiatives and wellness activities organized by the Heart Committee.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed