Housekeeping Manager

Northwood Investors•Charlotte, NC

11d

About The Position

The Housekeeping Manager leads the Housekeeping Department while on property and is responsible for its efficient operation. The manager ensures that team members provide guests with quality service and a clean, safe environment throughout their stay, while managing expenses and maximizing service levels. All Housekeeping team members, including supervisors, report to this manager.

Requirements

At least 4 years of supervisory experience in a hotel or related field.

Nice To Haves

A 4-year college degree is preferred.
Alternatively, a 2-year college degree and 2 or more years of related experience.

Responsibilities

Approach all encounters with guests and team members in an attentive, friendly, courteous, and service-oriented manner.
Assist in maintaining and controlling housekeeping equipment.
Oversee daily room inspections and ensure that rooms are inspected.
Ensure public areas, guest rooms, and back-of-house areas are cleaned.
Maintain required pars of housekeeping and laundry supplies by ordering needed supplies and amenities monthly or quarterly.
Assist with timely monthly and quarterly Housekeeping inventories.
Initiate repair and maintenance work orders and forward them to Engineering.
Monitor the established work order system daily according to hotel procedures and follow up to ensure work orders are completed.
Conduct pre-shift meetings for the Housekeeping Department.
Assist in preparing schedules according to the business forecast, payroll budget guidelines, and productivity requirements.
Manage and organize large turn days, including group check-ins or check-outs.
Monitor out-of-order, out-of-service, discrepant, and show rooms.
Maintain constant communication with Guest Services.
Properly store, secure, and issue supplies to meet business demands.
Ensure regular maintenance and cleaning projects are completed on a biannual basis.
Attend meetings and training as required by management.