Housekeeping Manager

LINE Austin•Newtown, CT

About The Position

The LINE is a creative community of hotels shaped by the neighborhoods and cultures where its properties are located. The Housekeeping Manager will join a hospitality team and is expected to bring a genuine passion for the industry and an entrepreneurial spirit. The role oversees housekeeping operations, guest-room and public-area standards, staffing, employee development, laundry, supplies, safety, and coordination with the Front Office and Maintenance teams. The manager is responsible for supporting guest satisfaction and ensuring work meets the standards of the Executive Housekeeper and the company.

Requirements

High school diploma or GED.
Strong communication skills.
Collaborative spirit.
Ethical conduct.
Computer proficiency, including Microsoft Office and Opera PMS.
Positive attitude.
Attention to detail.
Problem-solving abilities.

Nice To Haves

Three years of related experience in the hospitality or service industry is preferred.

Responsibilities

Maintain a courteous, gracious, and professional demeanor.
Establish and maintain effective communication and teamwork with colleagues and other hotel departments.
Follow operational standards, policies, procedures, manuals, memos, and verbal instructions.
Maintain open-door communication with employees.
Inspect arriving hotel rooms, public spaces, exteriors, and back-of-house areas daily and make necessary adjustments.
Notify Maintenance when rooms need to be placed out of order for maintenance concerns.
Monitor housekeeping staff to ensure rooms are cleaned promptly for early check-in.
Brief associates on daily needs.
Respond appropriately to guest complaints and apply service-recovery guidelines to support guest satisfaction.
Use and understand the Property Management System.
Determine staffing levels based on forecasted business and schedule employees accordingly.
Provide ongoing customer-service, technical, and safety training for employees.
Schedule and conduct routine inspections of guest rooms, corridors, and public areas.
Supervise the laundry operation or its outsourced relationship.
Monitor assigned departments for compliance with safety standards.
Coordinate room availability with the Front Office Manager.
Monitor and develop employee performance through supervision, counseling, evaluations, annual goals, recognition, and rewards.
Ensure housekeeping staff have current information on rates, packages, and promotions.
Anticipate low-occupancy periods and coordinate room blocking with the Front Office Manager to manage labor costs and enable deep cleaning and maintenance.
Set par levels for supplies, linen, uniforms, and equipment.
Complete requisitions for shortages and anticipated business needs, and balance the checkbook.
Ensure work is accurate, thorough, and consistent with the standards of the Executive Housekeeper and company.
Develop action plans to correct deficiencies.
Ensure employees understand their job expectations before holding them accountable.
Understand and meet the needs of guests and internal customers while supporting the company’s needs.
Maintain awareness of required documentation for employee files.
Know safety and emergency procedures, including OSHA requirements.
Attend relevant meetings.