Housekeeping Manager

Hilton Newark•Newark, CA

About The Position

The Housekeeping Manager oversees daily housekeeping operations at Homewood Suites by Hilton Newark/Fremont, ensuring cleanliness, guest satisfaction, and team morale. The role includes departmental administration such as scheduling, labor management, payroll, inventory, recordkeeping, and coordination with other hotel departments. The manager supervises room, laundry, and house attendants; inspects rooms and shared areas; coordinates room readiness with the Front Office; and ensures housekeeping work meets brand standards, timelines, budgets, and safety requirements. The position also involves interviewing, hiring, training, coaching, mentoring, and evaluating associates; communicating expectations and operational information; supporting positive associate relations; and resolving guest complaints and service recovery situations. The manager must be available on a flexible schedule, including nights, weekends, and holidays as required by business needs. The role reports to the Facilities Manager.

Requirements

At least two years of housekeeping experience; hotel experience at a similar size and level of complexity is preferred.
At least two years of supervisory or management experience; hotel housekeeping experience is preferred.
High school diploma or equivalent.
Knowledge of hotel operations, guest profiles, local business demand, and area hotel competitors.
Understanding of standard accounting principles, including basic arithmetic and percentages.
Computer skills beyond basic use, including proficient typing, composing business emails and proposals, using Microsoft Word, Excel, PowerPoint, and Adobe, and learning new software or hotel management systems.
Strong written and verbal English communication skills.
Strong interpersonal and leadership skills to manage, mentor, train, and motivate a diverse team.
Advanced organizational and multitasking skills, including prioritizing tasks and managing projects and departmental administration.
Strong conflict-resolution and negotiation skills.
Ability to build trust and loyalty with guests and associates and support satisfaction goals.
Ability to work independently with positive energy, self-motivation, accountability, and passion for hospitality.
Ability to maintain confidentiality of sensitive hotel information.
Ability to learn and perform hourly functions to cover employee absences or emergencies.
Ability to adapt to changing situations, handle pressure, and remain composed and focused.
Ability to work a flexible schedule, including nights, weekends, and holidays, as required by hotel business demands.
Ability to work under the sun and heat in a fast-paced environment and climb stairs multiple times during a shift.
Ability to carry, grasp, push, and pull heavy loads and lift, carry, or otherwise move packages, boxes, and carts weighing 50–200 pounds.
Ability to walk, stand, and move about the property for up to eight or more hours a day.
Ability to bend, stoop, kneel, climb, crawl, and sit while performing duties.
Follow PHM dress and grooming standards for professional business attire.

Nice To Haves

College degree or coursework in Hospitality Management, Hotel Management, Business Administration, or a related field.
Bilingual or multilingual ability.
Prior hotel experience.
Prior emotional intelligence training.

Responsibilities

Ensure compliance with brand inspection requirements and stay informed about industry trends and best practices.
Ensure employees have appropriate supplies, equipment, and uniforms, and demonstrate brand standards and behaviors.
Follow emergency, safety, sanitation, OSHA, chemical-handling, and company handbook guidelines.
Monitor departmental payroll and labor costs, including staffing, timekeeping, overtime, and productivity; review timecards and promptly address discrepancies.
Oversee housekeeping operations and supervise room, laundry, and house attendants, assisting as needed.
Inspect guest rooms, public areas, laundry, and back-of-house areas to ensure cleanliness and quality standards.
Keep storage rooms, housekeeping carts, and work areas clean, organized, and adequately supplied.
Coordinate room readiness with the Front Office and ensure rooms are cleaned and released to brand standards and timelines.
Plan and coordinate daily housekeeping activities, opening and closing duties, documentation, and deep-cleaning projects.
Help minimize housekeeping waste.
Prepare staff schedules and assign responsibilities while ensuring adequate staffing based on occupancy and business needs.
Manage housekeeping supplies, equipment, linens, and amenities within established budgets.
Oversee laundry quality and linen control.
Coordinate maintenance requests with Engineering/Maintenance and ensure housekeeping equipment is maintained.
Maintain departmental records, reports, logs, and paperwork.
Oversee the hotel's Lost and Found program.
Conduct daily pre-shift meetings and communicate operational information, expectations, and procedures.
Develop and maintain relationships with local fire, police, and emergency personnel.
Interview, hire, train, coach, and mentor associates, including leading new-hire orientations.
Monitor performance, communicate expectations, and provide coaching, counseling, and performance evaluations.
Recommend corrective action or discipline with assistance from the Director of Rooms and GM, and address performance issues promptly and consistently.
Promote teamwork, professionalism, and positive associate relations.
Resolve guest complaints, associate issues, and service recovery opportunities professionally.
Report issues, concerns, and suggestions to upper management.
Maintain communication with Front Office, Maintenance, Food & Beverage, and other hotel departments to support guest satisfaction.
Travel locally as needed to attend hotel events, meetings, and trainings.