Housekeeping Manager Hotel Ulysses Baltimore

ASH (UK) Co Ltd•Baltimore, MD

12d•$55,000 - $60,000

About The Position

The Housekeeping Manager leads the housekeeping team and is responsible for guest and public-area cleanliness, operational efficiency, team development, and adherence to ASH brand standards. The role oversees hiring, training, coaching, scheduling, payroll, supplies, purchasing, inventory, and departmental budgets. It also includes inspections, a comprehensive deep-cleaning program, daily pre-shift meetings, monthly departmental meetings, and management of the hotel's Lost & Found program. The manager addresses guest concerns and requests, reports workplace incidents, follows hotel health and safety guidelines, and coordinates repairs and preventive maintenance with Engineering. Effective communication with Front Office, Engineering, Management, and other departments supports seamless operations and a consistent guest experience. The position requires a flexible schedule, including weekdays, weekends, and holidays, and the ability to work in a fast-paced environment. Regular lifting of up to 20 pounds, occasional lifting of up to 40 pounds, and extended periods of standing or walking are required, with or without reasonable accommodation. The salary range is $55,000–$60,000 annually, commensurate with experience. Benefits include health, dental, and vision insurance with company contributions; a 401(k) with company match; annual vacation, sick, personal, and holiday time; food and beverage and hotel-room discounts; and professional growth opportunities within ASH NYC.

Requirements

Previous hotel housekeeping experience; leadership experience is preferred.
Previous supervisory experience.
Strong leadership, teamwork, interpersonal, and communication skills.
Exceptional attention to detail, ability to meet deadlines, and consistent follow-through.
Effective listening and ability to understand and resolve concerns raised by guests and coworkers.
Creative, hands-on problem-solving skills and initiative.
Ability to perform effectively in a fast-paced, high-pressure environment.
Comfort using technology, including Microsoft Excel for scheduling, inventory, and budgeting.
Availability to work a flexible schedule, including weekdays, weekends, and holidays.
Ability to lift up to 20 pounds regularly and up to 40 pounds occasionally, and stand or walk for extended periods, with or without reasonable accommodation.
Proactive communication skills.

Nice To Haves

Bilingual in English and Spanish.
Previous housekeeping leadership experience.

Responsibilities

Manage, hire, train, and develop housekeeping team members in accordance with property and ASH standards.
Ensure guest rooms, hallways, lobbies, public areas, storage spaces, work areas, and hotel grounds meet or exceed cleanliness standards.
Adhere to hotel health and safety guidelines and promptly report workplace accidents and incidents.
Manage the hotel's Lost & Found program.
Address guest concerns, requests, and correspondence promptly to support guest satisfaction.
Coach and support team members in maintaining performance and service standards.
Develop and maintain a comprehensive deep-cleaning program.
Conduct monthly departmental meetings and daily pre-shift meetings to communicate priorities, assignments, and operational updates.
Coordinate repairs and preventive maintenance with the Engineering Department.
Communicate with Front Office, Engineering, Management, and other departments to ensure seamless operations.
Monitor departmental budgets, inventory levels, and expenses.
Oversee housekeeping supplies, purchasing, and inventory organization.
Inspect guest rooms, public spaces, and back-of-house areas regularly and provide feedback to team members.
Manage departmental scheduling and weekly payroll.
Maintain ASH cleanliness and presentation standards to support the guest experience.