Housekeeping Manager

Temecula Creek Inn•Temecula, CA

About The Position

The Housekeeping Manager manages, trains, and supports housekeeping staff and operations to ensure the hotel’s cleanliness, safety, and appearance, enforce hotel standards, and deliver optimum guest service. The role oversees staffing, training, scheduling, performance, department procedures, inspections, room readiness, budgets, labor, inventory, purchasing, and coordination with other departments. The manager is also responsible for safe work practices, regulatory compliance, and maintaining the condition of guest rooms and public areas.

Requirements

Bachelor’s degree in Business Management or a related field, or equivalent experience.
English fluency.
At least two years of experience in a similar position.
Knowledge of the Bloodborne Pathogen Standard, SB198, local Department of Health regulations, and applicable laws governing hazardous substances.
Knowledge of current state and federal safety regulations.
Experience with hotel accounting procedures and labor and supply controls.
Ability to train staff and ensure 4 Diamond Resort customer service.
Strong written and verbal communication skills.
Organized, efficient, detail-oriented, and a good team player.
Highly self-motivated and able to manage staff to maintain efficiency and productivity.
Ability to work well under pressure.
Ability to work long, sometimes irregular hours.
Ability to stand and walk approximately 60% of the shift and sit at a desk or in meetings approximately 40% of the shift.
Ability to frequently move objects weighing up to 30 pounds over moderate distances.
Ability to bend, stoop, reach, push, and pull while performing routine tasks, including daily personal inspections of guest rooms.
Ability to use a personal computer approximately 25% of the shift and use stairs frequently each day.

Nice To Haves

Spanish language ability.
Proficiency with Word or comparable computer applications.

Responsibilities

Hire, train, schedule, support, review, discipline, and terminate directly accountable employees while maintaining employee morale and department productivity.
Develop and ensure efficient routine and emergency procedures for the Housekeeping Department.
Organize and execute assigned special projects to meet quality and completion goals.
Develop, motivate, and inspire housekeeping staff.
Conduct routine inspections and walk-throughs of assigned areas.
Conduct or assist with morning meetings to communicate important information to housekeeping staff.
Ensure VIP rooms are satisfactory before occupancy, with special attention to repeat guests.
Provide affected operating departments with accurate room status, condition, and maintenance information.
Inspect guest rooms and public areas daily to ensure hotel and departmental cleanliness standards are consistently met.
Provide effective training and feedback to line staff, follow up on training, and recommend further training to the Lead Housekeeping Supervisor.
Monitor and control departmental expenditures and labor to meet operational standards and remain within the annual budget.
Participate in hotel functions as directed and assist in any housekeeping position as needed.
Ensure employees are trained in and comply with hotel standards and the Bloodborne Pathogens Plan.
Document personnel and payroll transactions as directed for Human Resources processing.
Forecast room occupancy and prepare schedules accordingly.
Establish and control inventories of guest amenities, linen, administrative supplies, and cleaning supplies.
Coordinate with Maintenance to ensure timely, professional repairs in guest rooms and public areas.
Update major vendor supply requirements annually.
Prepare the annual departmental budget according to specifications set by the Director of Accounting.
Act as purchasing agent for matters relating to room upgrades and renovations.
Promote and comply with hotel policies and procedures; report suspicious occurrences and hazardous conditions promptly.
Ensure hazardous chemicals are properly handled, stored, and labeled in accordance with state and federal regulations.
Maintain clean and safe work areas and practice safe work habits.
Ensure housekeeping staff follow safety rules and regulations and properly use and handle relevant equipment.
Provide safety training to new housekeeping employees before they begin work.
Conduct regular departmental operations meetings, including monthly safety meetings, and attend mandatory meetings.
Perform other assigned tasks, including cross-training.