Housekeeping Manager

SOUTHALL FARM & INN•Franklin, TN

About The Position

The Housekeeping Manager provides hands-on leadership to the housekeeping team, maintains consistent operational standards, and ensures guest accommodations and common areas are prepared to deliver an exceptional experience. The role requires strong leadership, attention to detail, and a focus on high service standards. The manager also provides additional operational support as business needs require.

Requirements

Minimum of 3–5 years of housekeeping leadership experience within a luxury hotel, resort, or similar hospitality environment.
Effective verbal and written communication skills, with the ability to clearly communicate direction and expectations.
Proven ability to lead, motivate, coach, and develop Team Members.
Excellent organizational skills and strong attention to detail.
Ability to balance multiple priorities in a fast-paced hospitality setting.
Ability to lift, push, or pull up to 50 pounds.
Ability to remain standing and walking for extended periods.
Availability to work weekends, evenings, and holidays as business needs require.

Nice To Haves

Bilingual English/Spanish, with the ability to read, write, and speak proficiently.
Bachelor's degree or higher in Hospitality Management or a related field; relevant hospitality experience may be considered in place of formal education.

Responsibilities

Oversee daily housekeeping operations and provide leadership, direction, and support to the housekeeping team.
Monitor the cleanliness, condition, and presentation of guest accommodations and common areas.
Conduct routine inspections to ensure established cleanliness, quality, and presentation standards are consistently met.
Establish and reinforce effective cleaning, inspection, and quality-control procedures.
Communicate daily priorities, expectations, staffing needs, and operational updates to the team.
Coordinate daily workflow and assignments based on occupancy, business levels, and operational needs.
Monitor departmental supplies and inventory and assist with purchasing and expense management.
Train, coach, and develop Team Members to promote consistent performance, accountability, and professional growth.
Address operational challenges promptly and work with Team Members to identify effective solutions.
Partner with other departments to support efficient operations and a positive guest experience.
Maintain appropriate staffing levels and adjust assignments as business needs change.
Support departmental policies, procedures, safety practices, and service standards.
Perform other duties as assigned by Southall Leadership.