Housekeeping Manager

Excel Hotel Group•Bakersfield, CA

10d•$24 - $25

About The Position

Assist the General Manager in supervising housekeeping and laundry operations to ensure product quality standards are met and optimum service is provided to hotel guests in accordance with hotel and company business objectives. The role coordinates with other facility departments, responds to guest needs, and uses property management software to support room-status and staffing operations.

Requirements

1–3 years of housekeeping or janitorial experience required.
Ability to stand and walk for 8 hours in a day.
Ability to lift, push, or pull up to 50 pounds.
Ability to follow verbal directions and complete assigned tasks on schedule.
Fluent verbal and written communication skills.

Nice To Haves

1–2 years of supervisory experience preferred.

Responsibilities

Schedule room-cleaning assignments to ensure proper coverage.
Train employees and ensure they have the tools and equipment needed to carry out their duties effectively.
Monitor job performance and make appropriate recommendations for disciplinary action when needed.
Inspect assigned rooms, suites, and public areas to ensure furnishings, equipment, and linens are clean and in good repair and that guest-satisfaction standards are met.
Advise employees of deficiencies and instruct them on the correct procedures.
Respond to guest complaints and special requests, taking appropriate corrective action to achieve guest satisfaction.
Notify management when supply or equipment par levels are insufficient and order supplies.
Use property management software (PMS) to monitor room statuses, update occupancy data, track lost-and-found logs, and manage employee shift rotation.
Coordinate with other facility departments, such as Maintenance and Front Desk, address customer complaints, and brief staff.