Housekeeping Manager

Temecula Creek Inn • Temecula, CA

5d • $70,000 - $75,000

About The Position

The Housekeeping Manager manages, trains, and assists housekeeping staff and operations to ensure the hotel’s cleanliness, safety, and aesthetic appeal, enforce hotel standards, and provide optimum guest service. The role oversees employee performance and morale, departmental procedures, inspections, training, scheduling, budgeting, labor and supply controls, inventory, purchasing, and coordination with other departments. The manager is also responsible for workplace safety, regulatory compliance, and maintaining guest rooms and public areas to hotel and departmental standards.

Requirements

• Bachelor’s degree in Business Management or a related field, or equivalent experience.
• At least two years of experience in a similar position.
• English fluency.
• Knowledge of the Bloodborne Pathogen Standard, SB198, local Department of Health regulations, and current laws governing hazardous substances.
• Knowledge of current state and federal safety regulations.
• Experience with hotel industry accounting procedures and labor and supply controls.
• Ability to train staff and ensure 4 Diamond Resort customer service.
• Strong written and verbal communication skills.
• Organized and efficient, detail-oriented, and a good team player.
• Highly self-motivated, with the ability to manage staff effectively and maintain high efficiency and productivity.
• Ability to work well under pressure.
• Ability to work long and sometimes irregular hours.
• Able to stand and walk approximately 60% of the shift and sit at a desk or in meetings approximately 40% of the shift.
• Frequently able to move objects weighing up to 30 pounds over moderate distances.
• Able to bend, stoop, reach, push, and pull to perform routine tasks, including personally inspecting guest rooms daily.
• Uses a personal computer approximately 25% of the shift and frequently uses stairs daily.

Nice To Haves

• Spanish language ability.
• Proficiency with Word or comparable computer software.

Responsibilities

• Hire, train, schedule, support, review, discipline, and terminate employees directly accountable to the position, while maintaining employee morale and department productivity.
• Develop and ensure efficient routine and emergency departmental procedures.
• Organize and execute assigned special projects to meet quality and completion goals.
• Develop, motivate, and inspire housekeeping staff.
• Conduct routine inspections and walk-throughs of assigned areas, including daily inspections of guest rooms and public areas.
• Conduct or assist with morning meetings to communicate important information to housekeeping staff.
• Ensure VIP rooms are satisfactory before occupancy, with special attention to repeat guests.
• Provide accurate room status, condition, and maintenance information to affected operating departments.
• Provide training and feedback to line staff, follow up on training, and recommend further training to the Lead Housekeeping Supervisor based on ongoing evaluation.
• Monitor and control departmental expenditures and expenses to meet operational standards and the annual budget.
• Participate in hotel functions as directed.
• Assist in any housekeeping position as needed and perform other assigned tasks, including cross-training.
• Ensure housekeeping employees are trained in and comply with hotel standards and the Bloodborne Pathogens Plan.
• Document personnel and payroll transactions as directed for Human Resources processing.
• Forecast room occupancy and prepare schedules accordingly.
• Control labor to stay within budget.
• Establish and control inventory of guest amenities, linen, administrative supplies, and cleaning supplies.
• Coordinate with Maintenance to ensure timely, professional maintenance and repairs in guest rooms and public areas.
• Update major vendor supplies needed for departmental operations annually.
• Prepare the annual departmental budget according to specifications from the Director of Accounting.
• Act as purchasing agent for matters relating to room upgrades and renovations.
• Promote and comply with hotel policies and procedures.
• Immediately report suspicious occurrences and hazardous conditions.
• Ensure hazardous chemicals are properly handled, stored, and labeled in accordance with state and federal regulations.
• Maintain clean and safe work areas and practice safe work habits to avoid injury to self and others.
• Ensure housekeeping staff follow safety rules and regulations and properly use and handle relevant equipment.
• Ensure new housekeeping employees receive departmental safety training before beginning work.
• Conduct regular departmental operations meetings, including monthly safety meetings, and attend mandatory meetings as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager