Housekeeping Manager
About The Position
The Housekeeping Manager is a leadership role responsible for maintaining the hotel and ensuring the housekeeping department meets high standards of quality and efficiency. The manager helps lead the housekeeping team and ensures that guest rooms, public spaces, and other hotel areas are clean and organized. The role includes supporting staff hiring, training, supervision, coaching, and counseling; setting cleanliness standards; coordinating departmental goals with the Director of Rooms; monitoring costs and budget performance; inspecting hotel areas; and helping cover staffing shortages as needed. The position is at Hilton Milwaukee, a downtown Milwaukee hotel that recently completed a $40 million renovation and is connected to the expanded Baird Center. It is part of Marcus Hotels & Resorts, a division of The Marcus Corporation.
Requirements
- Previous housekeeping experience.
- Ability to prioritize and organize workload to meet deadlines.
- Ability to exercise judgment and implement control over the performance of others.
- Ability to provide clear direction, instruction, and guidance to associates.
- Ability to communicate effectively with associates.
Nice To Haves
- Hotel experience is highly desired.
Responsibilities
- Assist in hiring, training, supervising, coaching, and counseling housekeeping staff.
- Establish cleanliness standards for all housekeeping areas of responsibility.
- Plan the direction and long-term goals of the Housekeeping Department with the Director of Rooms.
- Control and analyze departmental costs to ensure performance against budget.
- Ensure all designated guestrooms receive service.
- Inspect guestrooms, public areas, and back-of-house areas as assigned, ensuring compliance with standards.
- Perform associates’ manual duties as necessary to cover temporary staff shortages.
- Promote safety and security in assigned areas.
- Promote excellent guest and associate rapport by responding promptly, efficiently, and courteously to requests.
Benefits
- A free, well-balanced meal every shift.
- Room discounts at Marcus Hotels & Resorts and Hilton-branded properties.
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
- Free parking.
- Two-for-one movie theater coupons at Marcus Theatres.
- Opportunity to grow a career and transfer between properties while maintaining service with the company.
- Early wage access.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
