Housekeeping Manager

Grand Beach Suites Hotel•Surfside, FL

About The Position

The Housekeeping Manager oversees the smooth, efficient, and cost-effective operation of the hotel’s Housekeeping Department. The role manages labor and inventory, maintains a positive and supportive work environment, coordinates with other departments, and ensures guest rooms, public spaces, and assigned areas meet the hotel’s cleanliness and guest-satisfaction standards. The manager oversees Housekeeping Supervisors and Room Attendants, handles room-turn demands, addresses guest concerns, and supports department operations as needed, including assuming the Executive Housekeeper’s duties in their absence. The role also includes hiring recommendations and selection, training and coaching Team Members, safety and OSHA compliance, equipment and maintenance coordination, and planning cleaning projects and staffing for special events. The manager must be able to work a flexible schedule, including weekends and holidays, and perform the physical activities described in the posting. Within the first 30 days, the manager must be able to perform to standard all activities on the New Hire Training Checklist.

Requirements

Two to three years of management experience in a large, fast-paced hotel housekeeping environment.
Ability to maintain effective operating and control processes to achieve maximum operating efficiency while meeting established guest-satisfaction criteria.
Effective management, leadership, organizational, and communication skills.
Ability to read and interpret documents.
Ability to work with and apply mathematical concepts.
Ability to write routine reports and correspondence.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
Ability to speak effectively before groups of guests and hotel Team Members.
Ability to push, stand, stoop, bend, and repetitively lift items weighing up to 25 pounds throughout the shift.
Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

Oversee the smooth, efficient, and cost-effective operation of the Housekeeping Department, including labor management, inventory control, and maintaining a positive work environment and effective interdepartmental relationships.
Prepare daily work schedules to meet occupancy demands and room-turn requirements; analyze room turns and make staffing or procedural adjustments as needed.
Manage Housekeeping Rooms personnel and oversee the activities of Housekeeping Supervisors and Room Attendants.
Ensure aggressive cleaning of vacant dirty rooms during tight turns, inspect vacant ready rooms, and provide assistance on guest floors as needed.
Assume the Executive Housekeeper’s duties in their absence.
Inspect and evaluate the hotel’s physical condition daily for cleanliness and necessary repairs.
Ensure Room Service trays are removed from hallways and placed in appropriate service-landing locations.
Work with the Guest Services Manager to resolve room discrepancies before the end of each day; coordinate out-of-order rooms and room maintenance with Guest Services and Engineering.
Maintain knowledge of Housekeeping Department administration and the duties, responsibilities, and skills of department Team Members; perform in any capacity as needed.
Maintain close communication with Team Members and ensure responsive, efficient repair services to satisfy guest requests.
Investigate guest complaints and take corrective measures; interact with guests in a friendly and professional manner.
Interview candidates, make hiring recommendations, and select supervisory and line-level Housekeeping personnel.
Train Team Members on OSHA regulations, department policies and procedures, equipment operation, daily tasks, safety, and guest awareness.
Coach, counsel, and retrain personnel as needed to ensure acceptable performance.
Oversee projects assigned to second- and third-shift Team Members and make advance work assignments for special events that may affect lobby staffing.
Coordinate departmental activities with other hotel departments to maintain cleanliness of guestrooms, public areas, and other assigned areas.
Coordinate repairs of Housekeeping equipment, including vacuums, buffers, carts, and furniture.
Plan special lobby-cleaning projects and lobby-floor maintenance, and ensure projects are completed in coordination with Engineering.
Promote teamwork; promptly report significant problems or unusual matters; follow emergency procedures and safety regulations; attend hotel meetings and training; maintain clean equipment and work areas; comply with hotel policies, standards, recycling practices, and uniform and grooming standards.
Within the first 30 days, perform to standard all activities on the New Hire Training Checklist.