Housekeeping Manager

Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel • Orlando, FL

6d

About The Position

Manage housekeeping operations in accordance with established guest service, quality, and sustainability standards. The role includes leading and supporting associates, maintaining guest satisfaction and hotel standards, overseeing supplies and departmental expenses, and following safety, risk-management, and sustainability practices.

The stated growth path is Executive Housekeeper, Operations Manager, and Assistant General Manager. HHM Hotels is an equal-opportunity employer and does not discriminate on the basis of protected characteristics.

Requirements

• One year of previous housekeeping supervisor experience is required.
• High school diploma or equivalent preferred.

Responsibilities

• Interview, select, train, schedule, coach, and support associates to ensure they meet brand or hotel standards and HHM core values.
• Monitor staff performance and ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
• Respond to inquiries about hotel policies and services and resolve guest complaints and concerns.
• Prepare schedules based on occupancy and assign duties to associates.
• Take inventory and submit periodic orders to ensure supplies are purchased on time.
• Prepare paperwork related to departmental functions.
• Communicate guest service scores and pursue improvements in guest satisfaction.
• Comply with HHM internal audit standards for key control and risk management, including lost and found, key control, and guest room safety.
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees as directed.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED